Assistant Supervisor, Merchandise (Busch Gardens Williamsburg)

What you get to do:

You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations. You will also:

• Provide and lead team to deliver superior guest service
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Regularly keeps ambassadors motivated and energized
• Open and close facility in accordance with established procedures
• Follow up on daily operational needs and communicate all facility issues as appropriate
• Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure meal and rest periods are provided to ambassadors as required by Company policy
• Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)
• Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor
• Monitor safety of ambassadors and merchandise facilities
• Sign off on customer refunds up to $50.00
• Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location
• Other duties as assigned
• Occasionally assist other locations and areas in the park as needed

What it takes to succeed:

• At least 18 years of age
• High school diploma or equivalent
• Previous Assistant Supervisor experience at a theme park preferred
• Outgoing, able to provide great guest service and interact favorably with public
• Ability to self-motivate as well as motivate ambassadors
• Strong basic math and cash handling skills
• Basic knowledge of computers with ability to work with Windows-based software
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions; ability to lift 50 lbs. (preferred)
• Strong written/verbal communication skills
• Able to handle multiple tasks in a fast-paced work environment
• Able to stand, sit and/or walk for prolonged periods of time