What are the responsibilities and job description for the Part-Time, Assistant Supervisor, Merchandise (Water Country USA) position at Water Country USA Williamsburg?
What you get to do:
You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations. You will also:
- Provide and lead team to deliver superior guest service
- Ensure excellent customer service by responding to customer requirements, expectations, and needs
- Regularly keeps ambassadors motivated and energized
- Open and close facility in accordance with established procedures
- Follow up on daily operational needs and communicate all facility issues as appropriate
- Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
- Ensure meal and rest periods are provided to ambassadors as required by Company policy
- Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)
- Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor
- Monitor safety of ambassadors and merchandise facilities
- Sign off on customer refunds up to $50.00
- Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location
- Oher duties as assigned
- Occasionally assist other locations and areas in the park as needed
What it takes to succeed:
- At least 18 years of age
- High school diploma or equivalent
- Previous Assistant Supervisor experience at a theme park preferred
- Outgoing, able to provide great guest service and interact favorably with public
- Ability to self-motivate as well as motivate ambassadors
- Strong basic math and cash handling skills
- Basic knowledge of computers with ability to work with Windows-based software
- Basic knowledge of financial terms for revenue department
- Able to work indoors and outdoors in all weather conditions; ability to lift 50 lbs. (preferred)
- Strong written/verbal communication skills
- Able to handle multiple tasks in a fast-paced work environment
- Able to stand, sit and/or walk for prolonged periods of time
Salary : $50
