Universal Banker

Overview

The Universal Banker provides extraordinary service and assistance to our Clients, the Bank’s Relationship Banking team, and other Business lines of CrossFirst Bank. This position requires a high level of accuracy to comply with regulatory requirements and minimize risk.

CrossFirst Bank will now operate as a separate subsidiary but will merge with Busey Bank, at the end of June. At that time, it will take on the Busey Bank brand.

As party of our merger process, we are combining our postings. To review or apply for a position, you will be directed to CrossFirst Bank.

Responsibilities

• Open personal checking, savings, CDs, and IRA accounts; open business checking accounts. Obtain appropriate documentation and follow-up with clients after account opening.
• Perform personal banking transactions for clients, such as deposits, withdrawals, and transfers.
• Complete account maintenance for clients, such as address changes, debit cards, title changes and research requests; provide copies of checks, statements or other documents as requested.
• Assist Relationship Banking and other business lines with Account openings, CD renewals, and account maintenance.
• Serve as backup support for relationship banking team at other locations within the area.
• Possess a clear understanding of technical aspects and features and benefits of the Bank’s products and services to effectively cross-sell additional products.
• Actively engage clients, listen for opportunities to provide recommendations and referrals to other business units to meet client needs.
• Provide guidance for maximizing FDIC coverage, assist clients with appropriate titling of accounts and respond to more complex client deposit needs.
• Respond to client questions or concerns in a friendly and helpful manner; research issues and escalate if necessary.
• Participate in business development strategies including Bank promotions, community involvement and cross selling efforts including follow up calls.
• Meet or exceed all goals, projects, and targets.
• Communicate effectively with Manager, especially if issues or concerns arise with ability to meet deadlines or provide appropriate coverage.
• Deliver services accurately and on time.
• Interact with internal and external clients while providing extraordinary service.
• Develop and maintain trusted, positive relationships with employees, clients, and vendors.
• Represent the Bank and Relationship Banking team in a highly professional manner.
• Complete job assignments in a professional, timely and efficient manner; organize and prioritize work.
• Maintain confidentiality; adhere to CrossFirst Bank policies and procedures; comply with laws, regulations, and industry best practices.
• Reliable and predictable on-site attendance.
  
  

Qualifications

• Knowledge of personal and Private Banking deposit products and processes, as well as banking rules and regulations.
• Prior experience in a similar role within retail banking services, preferably in a commercial bank.
• Knowledge and experience with bank processing software.
• Demonstrated knowledge and experience with office automation equipment, including phones, computers, and scanners as well as Microsoft Word, Excel and Outlook.
• Bachelor’s degree with exposure to Accounting or Finance courses is preferred or equivalent work experience.
• Days and hours of work are M-F, typically an 8 hour shift between 7:30am-5:30pm. The position will rotate between opening and closing.
  
  

The pay range for this position in Colorado is typically $19.23 to $28.85 hourly. The actual pay will be based on various factors, including but not limited to work location, qualifications, and experience. The starting pay may be above or below the stated range. This role is eligible for one or more incentive plans based on company and individual performance.

CrossFirst Bank offers competitive benefits to associates including annual incentive pay, 401(k) match, and Paid Time Off (paid holidays, vacation, sick, volunteer days, parental leave). We also offer a comprehensive insurance package which includes medical, dental, vision, and a generous employer contribution to health savings accounts. Additionally, we offer flexible spending accounts (dependent care, medical and Limited) and an Employee Assistance Program. CrossFirst supports individuals and families in need with our CrossFirst Giving program.

Application deadline: April 20, 2025

CrossFirst Bank is proud to be an Equal Opportunity Employer.

CrossFirst Bank does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CrossFirst Bank without an authorized search agreement will be considered unsoliciated and the property of CrossFirst Bank. We respectfully request no phone calls or emails.