What are the responsibilities and job description for the Customer Service Representative position at Business Advantage, Inc.?
At our company, we’re not just looking for a Customer Service Representative – we’re seeking someone who is driven to redefine the client experience. Our clients rely on our Customer Service Representative's ability to create lasting relationships, solve problems creatively, and make a tangible impact on their customers. In this pivotal role, you will use your expertise will collaborate with our clients to achieve success in customer satisfaction and influence customers to make the right decision, US!
As part of a team that believes in cultivating talent, you will have the opportunity to grow as a professional and make a significant difference in our company. Join a team that doesn’t just meet expectations – we exceed them.
What You’ll Do:
- Build Strategic Relationships: Engage in direct communication with customers to understand their unique challenges and provide tailored solutions that drive success
- Be the Client Advocate: Represent our customer's best interests by ensuring their needs are always a priority
- Collaborate & Innovate: Work closely with our senior Customer Service Representative teams to deliver exceptional service and solve challenges
- Analyze & Advise: Leverage data and market trends to advise clients on how to optimize their accounts, improve performance, and achieve their goals
- Impact: Contribute directly to the growth of our business by ensuring client retention and satisfaction, and promoting referrals
- Problem-Solve: Address and resolve any client concerns promptly and professionally
What You Bring:
- A passion for providing outstanding service and building meaningful relationships
- Strong critical thinking skills and the ability to adapt solutions to client needs
- Proven ability to communicate effectively, both in person and through written correspondence
- A strong sense of ownership and accountability, taking pride in your work
- Previous experience in account management, client relations, or a customer-facing role is preferred but not required
- Comfort with CRM tools and data management software is a plus
Why Choose Us?
- Real Growth, Real Opportunity: Your career trajectory matters to us. With clear paths for advancement, we offer more than a job – it’s a career
- Your Voice Matters: Join a company that values your ideas and feedback. Your contributions will help shape our client success strategies
- A Collaborative Team Environment: We’re in this together. Work alongside colleagues who support, challenge, and inspire each other
- Exceptional Benefits & Rewards: Competitive compensation, performance incentives, and a benefits package designed to support your well-being
Take the next step in your career withus. We’re ready to help you grow while you help us build lasting client relationships. Apply now to join our team as a Customer Service Representative in Rochester, NY!
Job Type: Full-time
Pay: $54,920.00 - $58,850.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Henrietta, NY (Required)
Ability to Relocate:
- Henrietta, NY: Relocate before starting work (Required)
Work Location: In person
Salary : $54,920 - $58,850
