What are the responsibilities and job description for the Customer Care Representative position at Business Development Firm?
As a trusted business development firm, we have been instrumental in the growth and implementation of new telecommunications options within the Worcester and Greater Boston region. As our largest client expands its products and services, we strive to connect the community with the most advanced technology available. Our team of Customer Care Representatives and managers identify the areas in which they can help and provide solutions to prospective customers via service, sales, and product information.
We equip our Customer Care Representatives with the comprehensive knowledge and resources necessary to succeed in their positions. This support is designed to assist our clients in making their innovations known and achieving their overall sales, outreach, and customer service goals, as well as ensuring our Customer Care Representative team can feel comfortable working together.
Customer Care Representative Responsibilities:
- Initiate and complete the sales and customer service process by communicating with consumers
- Utilize client-provided information, devices, and resources to provide proper and knowledgeable service to customers
- Discuss client offerings, promotions, and services with the consumer base to provide practical solutions to their current issues
- Meet with management and members of the Customer Service and Sales Representative team for training on required client operations, sales, and product knowledge
- Become familiar with telecommunications industry trends, competing firms and their offers, and new products to answer consumer questions and negotiate the best service solutions
- Achieve development goals by measuring and tracking sales metrics, consumer outreach, and market trends
What We Look for in a Customer Care Representative:
- Have 1-2 years of entry-level experience in customer service, sales, marketing, business, or communications
- Be ready to learn and implement entry-level business training in order to serve the client properly
- Build an understanding of the telecommunications field and continue to check on industry trends
- Ability to work with other Customer Care Representatives and management team members to build and achieve client goals in sales, product visibility, and service metrics
- Desire to expand their knowledge and skills past the entry-level through training and proper guidance
- Have professional and friendly communication skills, both with customers and with team members within the office
- Be reliable in time management to ensure all sales, consumer outreach, and advancement goals are met within the expected time
Our team looks forward to welcoming a new Customer Care Representative with the drive to help others and succeed within the business!
Salary : $40,000 - $47,500
