What are the responsibilities and job description for the Well-being & Workforce Strategy Manager position at Business Group on Health?
Description
This Manager position will work in support of the Well-being & Workforce Strategy Institute and programming in support of other Forums, Committees, and projects. Topics include, but are not limited to, employee and family well-being, workforce strategy, mental health, leave programs and policies, health equity, social determinants of health, communications, and employee experience. This position reports to the Vice President responsible for the Well-being & Workforce Strategy Institute.
Primary Duties & Responsibilities
Research, write and develop member content, materials, and resources (e.g., blogs, articles, toolkits, FAQs, executive summaries, presentation decks, etc.).
Work with others on the team to plan and support various Institute, Committee, and Forum meetings and calls.
Assist with content planning, deliverable development, meeting coordination, and logistics for the meetings.
Support the Best Employers : Excellence in Health & Well-Being awards program, including supporting the application platform and annual updates, responding to inquiries and troubleshooting with applicants as needed, coordinating the judging panel, and ensuring deadlines are met.
Research and respond to member questions and requests, working within tight deadlines and across the organization as appropriate.
Proactively identify opportunities for the organization to better serve and meet member needs.
Collaborate across the organization on complex, high-quality deliverables.
Contribute to the overall mission of the organization and member recruitment and retention through excellent customer service.
Communicate effectively and with minimal supervision with all contacts internal and external to the Business Group.
Requirements
Bachelor’s degree required. Preferred fields of study include health management, health communications, well-being, human resources, business, public health, or related field.
6-8 years’ work experience preferred in employee benefits or well-being in an organization working with employers, health plans, and other well-being providers.
Experience with benefits or health care consulting a strong plus.
Self-starter with a strong work ethic.
Strong verbal and written communication skills.
Curiosity about industry trends and how they may translate to work portfolio, emerging opportunities, and member needs.
Ability to effectively lead and facilitate small group, webinar, and committee meetings.
Fluent in written and spoken English.
Skills and Attributes
Strong critical thinking and analytical skills.
Excellent interpersonal, written, and verbal communication skills.
Strong orientation towards collaboration on team projects to carry out the organization’s goals and objectives.
Excellent internal and external customer and member service skills, having the ability to interact with colleagues, member companies, and potential members.
Experience facilitating conversations with member companies and other organizations.
Experience independently and effectively leading and facilitating small and large group discussions with internal and external senior-level stakeholders.
Active listening to discern stakeholder needs, clearly articulate challenges and potential solutions, and exhibit sound decision-making capabilities.
Demonstrate strong organization skills, thoroughness, and ability to be detail-oriented.
Demonstrate resourcefulness and creativity in finding and using relevant information.
Work effectively on team projects and be self-motivated and experienced in making independent judgments within the context of established policies and procedures.
Demonstrate ability to learn new subject matter quickly and become conversant on the subject.
Contribute to the overall mission of the organization and member recruitment and retention through excellent customer service.
Demonstrate high professional standards and the ability to handle sensitive information confidentially.
Highly computer literate, with demonstrated proficiency in MS Office Suite software, Zoom, and Microsoft CRM.
Key Attributes
Strong project management skills
Resilient / flexible / adaptable
Self-starter / motivated
Learner / mentor / team-player
Member / customer-first orientation
Analytical / creative / forward-thinking
Interpersonal awareness / leadership
Growth mindset
Physical Requirements
Extensive use of standard office computer equipment (e.g., keyboard, mouse, and monitor)
Work Environment
Position based at Business Group on Health offices in Washington, DC
Hybrid schedule – At least 3 days in the office each week
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