Principal Technician

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance

• Higher vocational training in a relevant discipline with 3 years post-related experience;

• Or a secondary educational qualification with 5 years post-related experience;

• At least 3 years technician level experience installing information technology related facilities, such as server farms or technical control facilities, including equipment racks, equipment and cabling;

• Proven experience working inside and/or supporting a Data Center;

• Practical experience in the implementation, testing and maintenance of modern communications, or information systems in a LAN and WAN environment;

• Knowledge of bonding and grounding requirements for communications equipment racks;

• Experience utilizing power tools such as drills, electric screw drivers, metal cutting / grinding devices;

• Good knowledge of UTP, Fibre Optic, Serial and Coaxial cabling standards and limitations;

• Good knowledge of recent technological developments in communication management systems and LAN / WAN environment;

• Experience of preparing technical documentation and Standard Operating Procedures;

• Experience managing vehicles, optimizing their use and scheduling maintenance

• Experience with Facilities Management;

• Experience with Premises Security.

Duties and Role:  

Under the direction of the Head of Enabling Services Branch, the contractor:

• Evaluates placement results of staff and equipment according to space planning and requirements;

• Monitors environmental, safety and equipment requirements and conditions;

• Monitors and updates processes and procedures to develop and maintain security in the workplace;

• Interacts with customers and vendor support staff to resolve complicated problems;

• Participates in coordinating the design and construction of new or enhanced facilities;

• Tests and evaluates various types of exterior and interior security devices and systems;

• Proposes and implements reasonable and appropriate security measures;

• Assist in coordination with legal counsel in response to litigation claims;

• Conducts investigations of internal thefts and vandalism;

• Works with all major types of premises security practices, tools, and technologies;

• Oversees specific initiatives and practices that enlist employees in loss prevention efforts;

• Serves as the Data Center Manager, tracking all inbound / outbound equipment and materials to maintain positive accountability;

• Coordinates Data Center facility management support (HVAC filter replacement, facility power, etc.) with host nation entities;

• Creates and maintains Standard Operating Procedures for the CSU Norfolk Data Center;

• Creates Bill of Materials (BoM) for facility related requirements;

• Attend meetings working in partnership with different stakeholders to deliver services and meet customer requirements;

• Adheres to and provides oversight of Health & Safety requirements during all Data Center activities;

• Acts as the CSU Norfolk technical liaison with outside contractors for all electrical, environmental or other facilities-related infrastructure work supporting NCI Agency controlled Data Centers and Communications closets;

• Maintains sound knowledge of implemented technologies, applicable NATO policies and industry standards;

• Oversees vehicle fleet contracts with servicing and maintenance providers;

• Prepares and tracks vehicle servicing schedules to minimize downtime while ensuring compliance with regulations;

• Contributes to budgeting and expenditure planning and monitoring;

• Deputize for higher grade staff;

• Perform other duties as required.

Desirable Experience and Education:

• Design experience with all power aspects required to support a medium sized Data Center;

• Design experience with all environmental aspects, including cooling, to support a medium sized Data Center;

• Design experience with uninterruptable power (both generator and battery) power fault tolerant solutions to support a medium sized Data Center and Communication closets;

• Experience with configuration management tools and software such as: Patch Manager, Cable solve and Microsoft Visio;

• Experience working in ITIL environment and familiar with the concepts (certification would be a plus);

• Certified Data Center Design Professional (or equivalent);

• ASIS Facility Security Design (or equivalent);

• Extensive knowledge of NATO TEMPEST zoning requirements;

• Knowledge of NATO responsibilities and organization, including ACO and ACT.

• Prior experience of working in an international environment comprising both military and civilian elements