Payment Processor I

Duncan Solutions, LLC, a subsidiary of Business Processing Solutions, LLC, is a full-service transportation management company and a leading provider of parking and tolling management solutions. We support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back office transaction processing, image review, customer service center and customer experience (CX) operations, and integrated on-street parking management services.

POSITION SUMMARY

The Payment Processor I position is responsible for generating, processing and recording payments accurately, timely, and efficiently in accordance with our clients and federal regulation requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process Consumer Payments

• Access safe utilizing dual controls & obtain payments and documents for daily processing.
• Process manually, cash, check payments received in the mail, WEB, IVR and Western Union payments into applicable collection platform.
• Process electronic payments (ACH, Pre-Authorized Checks (PACS), Credit/Debit card and E-Lockbox, etc.) systematically into the applicable collection platform.
• Post bank returned checks and ACH (non-sufficient funds, account closed; etc.) into the applicable collection platform.
• Enter exception and suspense items into the Suspense Module within the applicable collection platform.
• Resolve and return suspended/exception payments by forwarding back to the client, consumer, or employer.
• Process payment request/refunds received from Collection Operations and/or client.
• Secure payments and documents in locked storage as needed.

Print and Balance Checks

• Electronically process and print PACs (Pre-Authorized Check Drafts).
• Balance PACs to reports generated from the applicable collection platform.
• Print and mail checks to clients with lockbox requirements.

Report Processing

• Daily and monthly cash journals, overpayment and cash discrepancy reports.
• Daily check reports for balancing.
• Other miscellaneous reports when needed.
• Prepare and issue check refund requests for consumer, employers or clients.

Daily Mail

• Assist with mail retrieval from the Post Office.
• Sort, open, batch, and log daily mail.
• Distribute consumer payments and correspondence as per department SOP.

Reconciliation/Daily Bank Deposits

• Reconcile and balance cash journals and bank deposit to the daily internal payment postings.
• Perform additional research if payment postings do not reconcile. Scan and log all payments using the remote deposit scanner.
• Scan and QC daily work packets into department specific network folder.

Special Assignments

• Assist the Payment Processing Manager and/or Senior Payment Processor with policy, and procedural issues involving consumer/client payments.
• Assist the Payment Processing Manager and/or Senior Payment Processor with payments application conversions or upgrades.
• Internal regulatory training.

Other duties as assigned

EDUCATION / EXPERIENCE / SKILLS

• High School Diploma or GED from an accredited institution required
• 6 months experience in collections, customer service or a clerical/administrative environment or equivalent
• Previous data entry experience
• Basic knowledge in Microsoft Office including Word, Excel and Outlook
• Must have good calculator and math skills
• Computer Skills with the ability to work with Microsoft Excel effectively.
• Ability to work in a fast-paced environment.
• Detail oriented.
• Have positive can-do attitude.
• Willingness to learn new tasks.
• Flexibility to reorganize day as needed to meet client deadlines.
• Team oriented in accomplishing department goals.
• Organizational and time management skills.
• Must possess good communication skills including verbal and written.
• Work quietly and independently.
• Understand and follow NPI and Segregation of Duty procedures at all times.
• Suggest enhancements to processes and assist in creating efficiencies within department.

DECISION-MAKING LATITUDE

• Limited to daily tasks in position

PHYSICAL DEMANDS/WORKING CONDITIONS

• Office Environment
• A portion of the work is typically conducted in a standard office setting, involving computer work, paperwork, and meetings
• This includes tasks like data entry, report writing, and communication

SUPERVISORY RESPONSIBILITIES

• None

COMPENSATION & BENEFITS

• Business Processing Solutions, LLC offers a professional environment, stability, upward mobility, and a wide breadth of benefits.

ADDENDUM

• Working hours Monday-Friday 8:30 AM - 5:30 PM
• Driver's license required

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees are required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This job description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.