What are the responsibilities and job description for the Landscaping Client Retention Specialist / Account Manager position at Business Resources One?
The Account Manager / Client Retention Specialist plays a critical role in differentiating the company from its competition and in achieving its customer experience and retention objectives. As the client’s single point of contact, you’ll ensure client satisfaction, retention, and revenue per client maximization.
The Company
A family owned and operated Kalamazoo, MI business started over 30-years ago, built on lasting relationships.
Responsibilities
- Act as client’s single point of contact
- Enhance customer experience
- Maximize client retention
- Proactively identify and resolve quality issues
- Identify upsell opportunities
- Resolve customer concerns
- Other tasks as needed to support the company's objectives
- Sufficient landscape industry experience to be effective in this role
- Understand landscaping including plants, trees, turf, and hardscaping
- Able to proactively identify quality concerns on properties
- Able to identify upsell opportunities on properties
- Have exceptional written and verbal communication skills
- Be personable and someone clients and coworkers enjoy working with
- Have strong problem-solving ability
- Able to represent the company in a professional manner
- Be highly organized
- Able to work with very minimal supervision
- Live within one hour of Kalamazoo, MI or be willing to relocate
- Be a good fit in a family-first and friendly office
- Willing and able to pass drug test
- $85,000 Base salary plus bonus opportunity
- Company vehicle
- Health, dental, vision, and life insurance
- 401-k with matching
- PTO
- Profit sharing
This description is for informational purposes and not intended to be an all-inclusive list of responsibilities or requirements.
BR1 is retained by our clients from across the country to recruit talented and high-potential individuals for a wide-range of positions. We conduct crew level, professional, and executive searches. All positions are permanent direct hire. Our team is committed to providing an excellent candidate experience, and doing whatever we can to help you find your team.
Don't see what you're looking for? Tell us a little about yourself and we might be able to help now or in the future. We have clients, contacts, and connections across the country. https://BusinessResourcesOne.com/careers
Salary : $85,000
