What are the responsibilities and job description for the Inbound Customer Service Representative position at Business Revenue Systems, Inc.?
Join Our Team as an Inbound Customer Service Representative!
Are you seeking a fulfilling career with a company that truly values its employees and fosters an amazing team culture? Tired of feeling undervalued and confined in your current role? Look no further—we want you on our team!
We are a nationally recognized Medical Debt Collection Agency searching for an organized, efficient, and reliable Inbound Customer Service Representative dedicated to providing exceptional customer service. If you’re a professional with an eye for detail, competent computer skills, and a commitment to a high standard of work ethic, we’d love to meet you.
What You’ll Do:
- Office Tasks: Perform essential office tasks including data entry, basic math, and typing.
- Inbound Communication: Answer multi-line inbound calls from clients, consumers, attorneys, insurance representatives, and third parties.
- Customer Support: Clearly and effectively explain medical charges to consumers on inbound communications.
- Negotiation & Payment Processing: Negotiate payment deadlines, set up payment plans, and process payments.
- Collaborative Problem Solving: Work closely with colleagues, management, and other departments to support corporate goals.
- Research: Locate new consumer contact information.
- Compliance: Adhere to all company policies, procedures, and ethical standards.
Requirements:
- Educational Background: High School Diploma or equivalent (additional education and experience are a plus).
- Professional Demeanor: A courteous, articulate communicator with a professional phone presence.
- Work Ethic & Solidarity: Bring a strong, proactive work ethic while actively contributing to a supportive, collaborative team environment.
- Customer-Focused: Possess excellent customer service skills paired with strong analytical and problem-solving abilities.
- Detail-Oriented: Able to maintain high levels of accuracy and efficiency, even in a fast-paced environment.
- Tech-Savvy: Competent in Microsoft Office with solid typing skills.
- Ethically Driven: Committed to handling confidential, sensitive information with integrity.
- Resilient: Capable of managing high call volumes and staying composed under pressure.
- Bonus: Knowledge of HIPAA & FDCPA regulations.
Physical Requirements:
- Ability to work at a desk for extended periods.
- Comfort in a cubicle setting using standard office equipment.
Why Work With Us?
- Financial Perks: Company-match IRA vested from day one.
- Work Environment: Enjoy a casual dress code and participate in optional fun theme days.
- Extra Incentives: Bonus pay.
- Work-Life Balance: Robust PTO and paid holidays with no night or weekend shifts.
- Supportive Culture: Join a team that authentically wants you to succeed and values your contributions.
- Development: Benefit from paid training designed to help you thrive.
- Fun Factor: We have an office dog!
Ready to advance your career in a supportive, fast-paced environment where you’re truly appreciated? Apply now and take the first step towards a rewarding career with us!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Ability to Relocate:
- Burlington, IA 52601: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15