What are the responsibilities and job description for the Call Center Representative position at Butler Aerospace and Defense?
Call Center Representative
We serve all of North America, including Canada. Our customer base are end users of our equipment.
Key Responsibilities:
- Connect customers with dealers for sales or service
- Provide warranty information and product comparisons
- Facilitate dealer referrals to distributors
- Act as a switchboard for the company, referring customers to the appropriate department
- Triage customer complaints and escalate to Tier 2 representatives when necessary
- Handle remote access or Wi-Fi capable products such as thermostats
Requirements:
- Proficiency in Microsoft Office
- Type at a speed of 35-45 words per minute
- Excellent verbal and written communication skills
- High School Diploma or equivalent
Benefits:
- 401K plan
- Medical, dental, and vision insurance
- Sick time according to state law
We are an equal opportunity employer and are committed to hiring and retaining a diverse workforce. We recognize that diversity and inclusion benefit our employees, customers, and communities. Employment decisions are made without regard to protected status.
