What are the responsibilities and job description for the Patient Accounting Call Center Representative position at CNY Fertility Center?
Job Title: Patient Accounting
Reports to: Patient Accounting Supervisor
FLSA Status: Non-Exempt
Summary: Our Patient Account Representative is to handle all calls that flow through the Patient Accounting Call Queue related to Finance Billing in a timely manner with the highest level of customer service. The ideal candidate will be highly skilled in multitasking, customer service and problem solving. This role will require the representative act as a liaison between insurance companies and our clients, it is important that all calls and inquiries are handled in a professional and constructive manner.
Duties and Responsibilities: Include the following. Other duties may be assigned.
1) Collect payments from patients.
2) Monitor monthly payment plans.
3) Triage questions or issues related to appropriate teams (Clinical, Financial or Billing) .
4) Assist patients with terms and conditions for financial contracts.
5) Negotiate payments for any overdue balances.
6) Provide payment plan options for patients.
7) Explain insurance benefit questions to patients.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); and at least one year of related experience and/or training; Will consider equivalent combination of education and experience.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge, Skills and Other Abilities:
Medical Terminology
Time management skills
Strong communication, both written and verbal
Great active listening skills
A patient and empathetic attitude
Comfortable working in fast-paced environments
Computer literacy
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Call center like environment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit.
Comprehensive benefits package:
· 401(k)
· Dental insurance
· Vision Insurance
· Health Insurance
· Life Insurance
· Flexible spending account
· Paid time off
· Maternity Leave
