What are the responsibilities and job description for the Warranty Admin Clerk/Customer Service Representative position at Butler Aerospace and Defense?
Warranty Admin Clerk / Customer Service Representative
Location : East Syracuse, NY
Job ID : #70546
Pay Range : $16-19.50
Job Description :
- Provide customer warranty information
- Make corrections to product registrations as needed by homeowners, dealers, or distributors
- Refer customer to correct person / team when not a registration issue
- Process high volume of cases / claims
- Excellent verbal and written communication skills
- Dependability and a strong work ethic is imperative to this position
- Ability to navigate several open internet tabs on multiple monitors
- Computer experience to include simple tasks like copy / paste, find, google search, etc.
- Data Entry (web-based applications)
- Attention to Detail (accuracy)
- Ability to multi-task
- Ability to interpret and follow standard work instructions and job aids
- Provide customer warranty information
- Provide accurate information regarding our products, and company policies.
- Resolve customer issues effectively, ensuring customer satisfaction.
- Escalate complex issues to senior team members or management when necessary.
- Meet individual and team performance targets, customer satisfaction, and quality metrics.
- Participate in training and development sessions to improve knowledge and performance.
- Collaborate with colleagues and departments to provide solutions to customer problems.
- Shifts starts promptly at 8 a.m.; ends at 5 p.m. with an hour lunch at 12 : 00 p.m., Monday through Friday
- Candidates will be required to work on site at our facility with an opportunity for some remote work based on success and experience.
Benefits provided : 401K, medical, dental, and vision, sick time as applicable to state law. Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
Salary : $16 - $20
