What are the responsibilities and job description for the Warranty Admin Clerk/Customer Service Representative position at US Tech Solutions, Inc.?
Responsibilities:
• Provide customer warranty information
• Make corrections to product registrations as needed by homeowners, dealers, or distributors
• Refer customer to correct person/team when not a registration issue
• Process high volume of cases/claims
• Excellent verbal and written communication skills
• Dependability and a strong work ethic is imperative to this position
• Ability to navigate several open internet tabs on multiple monitors
• Computer experience to include simple tasks like copy/paste, find, google search, etc.
• Data Entry (web-based applications)
• Attention to Detail (accuracy)
• Ability to multi-task
• Ability to interpret and follow standard work instructions and job aids
• Provide customer warranty information
• Provide accurate information regarding our products, and company policies.
• Resolve customer issues effectively, ensuring customer satisfaction.
• Escalate complex issues to senior team members or management when necessary.
• Meet individual and team performance targets, customer satisfaction, and quality metrics.
• Participate in training and development sessions to improve knowledge and performance.
• Collaborate with colleagues and departments to provide solutions to customer problems.
• Shifts starts promptly at 8 a.m.; ends at 5 p.m. with an hour lunch at 12:00 p.m., Monday through Friday
• Candidates will be required to work on site at our facility with an opportunity for some remote work based on success and experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Provide customer warranty information
• Make corrections to product registrations as needed by homeowners, dealers, or distributors
• Refer customer to correct person/team when not a registration issue
• Process high volume of cases/claims
• Excellent verbal and written communication skills
• Dependability and a strong work ethic is imperative to this position
• Ability to navigate several open internet tabs on multiple monitors
• Computer experience to include simple tasks like copy/paste, find, google search, etc.
• Data Entry (web-based applications)
• Attention to Detail (accuracy)
• Ability to multi-task
• Ability to interpret and follow standard work instructions and job aids
• Provide customer warranty information
• Provide accurate information regarding our products, and company policies.
• Resolve customer issues effectively, ensuring customer satisfaction.
• Escalate complex issues to senior team members or management when necessary.
• Meet individual and team performance targets, customer satisfaction, and quality metrics.
• Participate in training and development sessions to improve knowledge and performance.
• Collaborate with colleagues and departments to provide solutions to customer problems.
• Shifts starts promptly at 8 a.m.; ends at 5 p.m. with an hour lunch at 12:00 p.m., Monday through Friday
• Candidates will be required to work on site at our facility with an opportunity for some remote work based on success and experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $20
