What are the responsibilities and job description for the Product Support Manager position at Butler Ag?
Butler Machinery is looking for a Product Support Manager based in either Rapid City or Pierre, SD. Becoming a successful leader is not only creating the conditions under which your team members are empowered to solve problems themselves but also knowing when they should do so. At Butler Machinery, our Product Support Managers do just that. We are looking for a Product Support Manager who can improve our metrics and identify areas of potential growth, all while making sure best safety practices are being followed. The Product Support Manager travels in their territory more than 50% of their time to build relationships and provide support on-site.
Rapid City or Pierre, SD Region : Oversees all Rapid City, Pierre, Chadron, and Kearney Parts and Service activities as well as provides some oversight to these functional areas in all of BMC stores.
Responsibilities :
Assist Aftermarket Sales related to services growth offered by manufacturers.
Provide input on used machine repairs.
Review customer surveys and follow up with stores and departments to resolve poor ratings.
Review financial statements and provide input in areas of concern.
Provide recommendations to Operations, Store Managers, and Parts / Service Managers for improvements needed in efficiencies.
Assists in making Goodwill decisions.
Reviews Work in Progress, cash sales, and collections.
Assists with employee disputes or problems.
Assists with Performance and Classification Reviews with the Parts Manager, Service Managers, and Service Support staff.
Monitors all areas of safety and ensures compliance with MSHA, OSHA, BMC policies, etc.
Monitors Parts and Service operations by using KPIs and other performance-related reports.
Monitor facility condition and compliance with contamination control guidelines.
Assists in training Parts and Service Managers.
Work with Caterpillar representatives on Dealer Excellence programs to grow our product support.
Work with manufacturers on product quality issues.
Assists in failure analysis decisions.
Assist in parts inventory decisions.
Assists with or advises in hiring and in terminations.
Promotes and helps quote CSA’s.
Provide input on Product Support promotions and advertising.
Assists in conducting informational meetings with all company Parts and Service Managers.
Participates in special projects as asked and as qualified.
Works within and promotes the vision, mission, and values of BMC.
Performs other duties as assigned.
Qualifications :
Technical or Business Degree or related experience in industry required
Previous Parts and Service experience is required.
Must have good leadership skills.
Willingness and ability to travel (greater than 50%) to Butler location visits.
Previous experience with department financials.
Solid understanding of Warranty and Goodwill process.
Excellent communication skills.
Individual who is energetic and self-motivated.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Computer experience is essential with experience in Microsoft Office needed.
Ability to work additional hours in the evening and weekends if needed.
Must have and maintain a clean driving record.
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package :
10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 4 plan options including 3 High Deductible plans
Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100 / year
Flexible Benefit Plans
Dental Insurance – 2 plan options
Vision Insurance
Basic Life / AD&D and Supplemental Life Insurance
Employer-paid Short-Term Disability Coverage – 60% of base pay / salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer-paid financial planning program
Legal Shield / ID Shield products
AFLAC options - Cancer Insurance / Accident / Hospitalization / Short Term Disability
Butler Machinery Equipment Diversity & Inclusion Statement :
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.
EOE / Minorities / Females / Vet / Disability
LI-Onsite
Salary : $1,100
