What are the responsibilities and job description for the Call Center Representative position at Butler America?
Call Center Representative
Location : East Syracuse, NY
Job ID : #70175
Pay Range : $14-17
Job Description
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
What we help them with :
- Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
- Our number one goal is to get the homeowner connected with the dealer
- Provide customers with warranty information
- Product comparison
- Dealer referrals to distributors
- Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
- Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
- Agents are also responsible for triage of remote access or wifi capable products such as thermostats.
Requirements :
HS Diploma / GED
Benefits provided : 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
Salary : $14 - $17
