Account Supervisor - MGR

 The Account Supervisor is accountable for seamless and strategic execution of a high-profile client account, or multiple 
accounts. Using deep knowledge of the client’s business and industry, they serve as a trusted consultant to clients to enable 
their strategy and best leverage Agency marketing services to meet their emerging needs. They are highly skilled marketing 
professionals that oversee and manage all aspects of an account, or multiple accounts, including the cross-functional 
collaboration and workflow of their team. An Account Supervisor leads the client forward by proactively leaning into 
initiatives to grow their business. They add value to the client-Agency relationship by providing insights, analysis, and 
strategies that enable the achievement of key business outcomes, further enabling client satisfaction and organic, 
profitable revenue.
KEY OUTCOMES & RESPONSBILIITES
Key Outcome: Client Retention, Revenue, and Profitability
Key Responsibilities:
• Help manage the development of healthy, profitable, cross-functional client scopes (services, pricing and 
resourcing).
• Monitor and manage accounts to scope, contributing to plans for improving unprofitable or declining accounts.
• Maintain accurate revenue forecasts and manages account finances effectively.
• Establish, maintain, and grow role appropriate client relationships, fostering customer intimacy through 
understanding client perspectives and identifying opportunities or issues.
• Successfully collaborate with the client, and their other external partners/agencies, on idea generation, strategic 
planning activities, and joint deliverables, and garner buy-in on ongoing and new initiatives. (also applicable under 
Organic Growth key outcome) 
• Advocate for client feedback and lead productive direct feedback discussions with clients and client-partners. 
Make recommendations for change by developing action plans and managing through any barriers to success. 
Key Outcome: Client Business Knowledge Leading to Organic Growth & New Business
Key Responsibilities:
• Define and continuously reevaluate strategies for how the Agency can contribute to the client’s on-going success 
as part of evergreen account planning.
• Establish context and leverage Agency resources to resolve or bring forward relevant solutions that meet emerging 
client needs.
• Stay informed of the evolving marketing landscape and lead or assist team in listening for opportunities and 
connecting agency services that can solve client business problems. 
• Ensure Agency service offerings are extended and effectively represented to our clients.
• Manage the team in leveraging relevant Agency research tools and techniques to support analyses and increased 
client industry and business knowledge for the broader team. 
• Accountable to developing meaningful analyses of the client’s business, category, competition, and audience, 
including implications that will have the most significant impact.
• With support from the Account Director, serve as the client’s business partner by leading them forward in 
meaningful ways that strategically elevate their input.
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• Uphold constant representation of client objectives to internal stakeholders to support idea generation and 
evolution of the work towards those goals.
• In consultation with Account Director, fully understand and pull through account planning strategies that directly 
impact annual agency business goals
• Support the Account Director in effectively on-boarding new client organizations.
Key Outcome: Cross-Functional Collaboration and Engagement
Key Responsibilities:
• Steward the strategic direction of a large client account, or multiple accounts, activating a multi-department team 
of SMEs towards successful execution.
• Partner with cross-functional teams to develop relevant strategies and solutions to client opportunities and 
challenges by leveraging key insights. 
• Translate client objectives and success metrics to internal teams. Consult with internal SMEs as they define 
measurement framework that ensures full visibility of campaign success.
• Manage the work through a collaborative, end-to-end process, and level up client deliverables and results 
throughout. Ensure a clear scope-of-work and contribute to internal RACIs to facilitate the process.
• Oversee the successful development of strategic briefs to guide the Agency’s cross-functional work, contextualizing 
client challenges and opportunities, and setting the foundation to deliver meaningful work that supports client 
business objectives.
• Ensure the client’s business, category, competition, and audience are consistently represented from campaign 
activation through optimization.
• Lead the BT day-to-day, cross-functional team in effectively onboarding new client team members into existing 
client organizations. 
• Have the final say in quality control for all client deliverables, ensure cross-functional client outputs successfully 
meet client needs and Agency standards.
• Delegate role-appropriate work and coach junior team members towards success.
Key Outcome: Engage, retain and enable performance of talent 
Key Responsibilities:
• Contribute and proactively manage to account talent plans. Assess, hire, on-board, and grow role-appropriate 
talent to meet client needs.
• Manage a team of Account Executives/Senior Account Executives, setting clear, outcome-based, aligned 
performance goals. Establish and maintain development plans for each.
• Provide effective feedback that enables employees to improve and work towards goals, while seeking feedback 
from team to enable inclusion and continuous improvement.
• Remove barriers to enable team outcomes.
• Provide opportunities for growth and development, while mentoring and inspiring employees to unlock their full 
potential. 
Other Responsibilities:
• This role may include contributing to net new business opportunities for the Agency through participation in new 
business research, strategy, and support.
• Ability to travel – varies by client. Hiring manager will clearly articulate travel requirements for account (s); subject 
to change based on the dynamic needs of individual clients.
QUALIFICATIONS
• Required:
o 7 years in account management or another strategic client-facing role
o Working knowledge of the media, marketing, and communications industry
o Experience managing senior-level clients
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o Ability to successfully contribute to retaining and growing accounts through nurturing key client 
relationships, becoming a strategic partner and advisor to the client, diversification of services, and 
discovering new opportunities to work with clients for mutual benefit.
o Experienced manager of people.
o Excellent written and verbal communication skills. 
o Strong presentation skills.
o Cross-functional working-knowledge base, across media, creative, analytics, operations, and finance, 
preferably within an agency, preferred.
o Advanced level use of Microsoft Office products, including Word, Excel and PowerPoint.
o High degree of organization and advanced use of project management tools 
• Preferred:
o Agency experience.
o Experience with media planning and marketing research tools a plus.
CORE COMPETENCIES
• CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering 
continuous value to our clients
• COLLABORATIVE: working with teams and across the organization with ease
• OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
• RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers 
on commitments
• DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before 
acting
WORK ENVIORNMENT & PHYSICAL DEMANDS
The work environment and physical demands characteristics described here are representative of those an employee 
encounters while performing the essential functions of this job, typically in an office setting or in a home office. An 
employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office 
equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with 
computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to 
perform the essential functions. 
COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING
Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the 
diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover 
that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and 
work.
EEO DISCLAIMER
Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of 
any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, 
sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This 
applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, 
recall, transfer, leaves of absence, compensation, and training