What are the responsibilities and job description for the Child Support Specialist I - Bilingual/Spanish position at Butte County, CA?
Salary : $38,334.40 - $56,742.40 Annually
Location : Oroville, CA
Job Type : Regular Help
Job Number : 2510623043
Department : Child Support Services Department
Opening Date : 01 / 15 / 2025
Closing Date : 2 / 5 / 2025 11 : 59 PM Pacific
Summary
The current vacancy being recruiter for is a required Bi-lingual in Spanish position.
This recruitment is for level I. The salary rage for level I is $1,474.40 -$1,976.00 biweekly ($18.43 -$24.70 per hour).
FLSA : Non-Exempt
DEFINITION
Under close or general supervision, performs assigned duties as child support services case management team member; establishes paternity and child support orders; locates and interviews parents and other parties concerning case; prepares legal documents; determines non-custodial parents' ability to pay and collects ordered amounts; performs comprehensive duties as child support services case management team member; searches and locates non-custodial parents and assets; interviews parents and other parties concerning case; prepares legal documents.Positions within this classification may be assigned to work in the Regional Call Center or Case Management Division.
SUPERVISION RECEIVED AND EXERCISED
Receives close supervision (Child Support Specialist I) or general supervision (Child Support Specialist II) from assigned supervisory or management personnel. Exercises no direct supervision over staff.
CLASS CHARACTERISTICS
Child Support Specialist I : This is an entry level classification in the Child Support Specialist series; reports to Child Support Specialist Supervisor or designee. Positions at this level usually perform most of the duties required of the positions at the II-level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods.
Child Support Specialist II : This is the journey level classification in the Child Support Specialist series; reports to Child Support Specialist Supervisor. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Child Support Specialist in that the latter performs the more complex work assigned to the series and serves in a lead capacity over Child Support Specialist I or II staff.
Positions in the Child Support Specialist class series are flexibly staffed; positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level.
Essential Job Functions
EXAMPLES OF TYPICAL JOB FUNCTIONS
Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Some duties, knowledge, skills, and abilities may be performed in a learning capacity for entry-level (I Level) positions.
When assigned to the regional call center :
- Acts as the first public contact person for callers and / or visitors which may include custodial parents, non-custodial parents, staff, attorneys, employers, agencies and others acting on behalf of families and children.
- Determines the nature of the call or visit and identifies and communicates an appropriate solution or response.
- Refers unresolved questions to appropriate staff or agencies as appropriate.
- Verifies existing case data on the automated system to ensure correct case processing.
- Explains action or non-action on the caller's case.
- Documents the caller's / visitor inquiry and response according to defined procedures.
- De-escalate interactions with upset callers to resolve the caller's concern.
- Updates information in case management system, generates documents and completes appropriate follow-up work.
- Confers with state, county, government and other private agencies regarding child support cases.
- Provides limited on the job training.
- Develops brochures, flyers and other documents using appropriate software.
- Maintains individual and team training records for required training; organizes and maintains the Training Library; copies and compiles materials for training.
- Performs related duties as assigned.
When assigned to case management :
Minimum Qualifications
Knowledge of :
Ability To :
Education and Experience :
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be :
Equivalent to completion of the twelfth (12th) grade; and
Child Support Specialist I : One (1) year full-time clerical or customer service experience.
Child Support Specialist II : Two (2) years full-time clerical experience in a social services or legal agency or two (2) years interviewing clients or assessing ability to pay in the collections of debt; or one (1) year experience as a Child Support Specialist I in the Butte County Department of Child Support Services.
Certifications and Licenses :
Environmental Factors and Conditions / Physical Requirements
PHYSICAL DEMANDS
WORKING CONDITIONS
EQUIPMENT AND TOOLS UTILIZED
Disaster Service Worker
All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.
Teamsters-General Unit
THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES
Public Safety Dispatcher Pay :
POST Dispatcher Certificate : 2.5% Communication Training Officer, 3.5% Intermediate, 4.5% Advanced.
Salary Step Increases :
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% may be given annually until the top of the salary range has been attained.
Boot Allowance :
200.04 for each year, paid in monthly installments. For eligible classifications only.
Holidays :
12 paid holidays per year.
Vacation :
0-4.99 years : 15 days / yr.; 5-9.99 years : 20 days / yr.; 10-19.99 years : 25 days / yr.; 20 years : 27 days / yr. Note - accrued vacation leave may not be used until after six months of employment.
Sick Leave :
96 hours of sick leave are earned each year with no maximum accrual.
Bereavement Leave :
Maximum of 40 hours for each occurrence in the immediate family.
Health Plan including Dental Insurance and Vision Insurance :
Coverage under the Butte County Health Plan is for employees and their eligible dependents. Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package, which consists of medical, vision, and dental insurance. Currently, the amount the County contributes for family coverage is $1342.00 / month. For those employees who have health coverage from other sources, and who elect to not participate in the Butte County Health Plan, the County offers a monthly taxable Cash-Back allowance. The current of the taxable Cash-Back allowance is $503.34 per month (prorated for less than fulltime employees). This benefit is $300 per month for Employees hired on or after January 1, 2014.
Life Insurance :
The County provides $25,000 in life insurance with additional coverage available at a minimal cost.
Retirement :
The County is in the Public Employees' Retirement System (CalPERS) coordinated with Social Security.
Classic Members"- 2% @ 55 . Final compensation based on Single Highest Year. Employee responsible for full 7% employee share effective 1 / 1 / 2013.
New Members" to PERS- 2% @ 62 . Final compensation based on Highest Three Year Average. Employee responsible for one half (1 / 2) the normal cost of the CalPERS Pension.
New Member" is defined by law (PEPRA) as an " 1) individual who has never been a member of any public retirement system prior to 1 / 1 / 2013 or 2) An individual who becomes a member of a public retirement system for the first time on or after January 1, 2013, and who was previously a member of a public retirement system, but who was not subject to reciprocity. or 3) An individual who was an active member in a public retirement system and who, after a break in service of more than six months, returned to active membership in that system with a new employer
Deferred Compensation :
The County offers a 457 Deferred Compensation program. Deposits into this plan are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees' Deferred Compensation accounts.
Disability Insurance :
For short-term disability, the County participates in California State Disability Insurance (SDI) fund. County employees are also covered by an employee-paid long-term disability program. The long-term disability insurance benefit is 60% of the disabled employee's biweekly wage.
Flexible Spending Program :
County employees can elect to participate in a Flexible Spending Program. This program allows employees to use pre-tax dollars to pay for certain health care and / or dependent care expenses. In addition, employees can choose to have their portion of the monthly Health Plan premium withheld from their checks on a pre-tax basis as well. Generally, employees who participate in the Flexible Spending Program have less taxes withheld for their payroll checks than if they had elected not to do so.
Tuition Reimbursement :
Up to $500 / year.
Employee Assistance Program (EAP) :
The County of Butte provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services.
Refer to specific labor agreements (Teamsters-General) for additional benefit information.
BUTTE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Any information on this page or links is subject to change without notice.
Butte County Human Resources Department
3 County Center Drive, Oroville, CA 95965
530) 552.3552
Comments, please email :
This position requires being bilingual in Spanish. (Able to read, write, converse) Are you bilingual in Spanish?
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be : Equivalent to completion of the twelfth (12th) grade; andChild Support Specialist I : One (1) year full-time clerical or customer service experience.
Your responses to the following questions and any information in your application may be used to make a better assessment of your qualifications. This questionnaire may be used to rate your qualifications and to determine your ranking on the eligible list. Thus, it is to your advantage to be as clear and thorough as possible when completing the supplemental questions.Has you work experience included any of the following? Select all that apply.
What answer accurately reflects the number of years' experience in clerical experience in a social services or legal agency ?
Has your work experience included direct communication with hostile clients / customers?
Has your work experience included work for Butte County OR any other government agency?
What is your highest level of education?
How did you discover this job opportunity?
Required Question
Salary : $38,334 - $56,742
