What are the responsibilities and job description for the NCDIT - System Administrator- Mid Level position at Buzzclan?
NCDIT needs an excellent desktop support foractivities such as troubleshooting, software installs, PC replacements,imaging, equipment inventories, PC maintenance, applying critical updates,documenting tickets, customer onboardings, and off-boardings.
- This is an onsite position.
- The max rate for this position is - / hour.
System AdminMid-Level Contractor Job Description EEM Support
Supportcustomers using good customer service skills including the ability tocommunicate to both technical and non-technical customers
Utilize moderateknowledge and demonstratable skills of Windows OS & M365 to support ourcustomers & to work with internal teams
Image orprovision new equipment hardware & provide to customer
Use strongorganizational skills to track onboarding & shipping activities based oncustomer requests.
Follow assetmanagement processes to ensure proper customer billing
Documentwork activities in ServiceNow
Testing Intuneprocesses for Tier 3 team & providing feedback
Testupgrades and software changes
Installsoftware following security & internal processes
Troubleshootcustomer issues
Provideinstruction while troubleshooting for remote customers
Assist withdeveloping team processes & a knowledge base
Basicunderstanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Basicknowledge of Macintosh Apple devices with a willingness to learn
Work withvendors on warranty cases
Collaboratewith internal teams on technical issues
Work onspecial projects as needed
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Required
Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Required
Years
Image or provision new equipment hardware & provide to customer
Required
Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Required
Years
Follow asset management processes to ensure proper customer billing
Required
Years
Document work activities in ServiceNow
Required
Years
Testing Intune processes for Tier 3 team & providing feedback
Required
Years
Install software following security & internal processes
Required
Years
Troubleshoot customer issues
Required
Provide instruction while troubleshooting for remote customers
Required
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Required
Years
Work with vendors on warranty cases
Required
Work on special projects as needed
Required
Questions
Question
Question1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2
All work must be completed on-site. Do you agree to this requirement?
Question3
What is your candidate's email address?
Question4
How soon can your candidate start if selected for this opportunity?
Question5
Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?
Question6
Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes.
Question7
Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country?
Question8
Candidates submitted above the hourly Vendor Rate of - may not be considered for this assignment. Do you agree to this requirement?
Question9
Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?
Question10
Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?
