Client Advisor - Permanent Role

Role: Client Advisor

BVLGARI, a renowned designer known for its luxury jewels and watches, seeks a client advisor. This person will report directly to the Assistant Store Manager or Store Director.

Position Overview

As a Client Advisor at BVLGARI, you will be instrumental in delivering a bespoke client experience that reflects the sophistication and values of our brand. Your role will involve enhancing client relationships, achieving sales targets, and acting as a primary contact for Sales services.

What you will do

• Deliver an exceptional and personalized client experience, ensuring satisfaction and loyalty.
• Execute the BVLGARI selling ceremony with expertise, adapting strategies based on client needs and motivations.
• Communicate the passion and values of BVLGARI, enhancing client engagement and brand loyalty.
• Achieve personal and boutique sales targets, focusing on quantitative and qualitative goals.
• Drive high-end sales and strategize for premium client interactions.

Client Relationship & Portfolio Management

• Build and maintain strong relationships with clients, fostering loyalty and repeat business.
• Efficiently manage and expand the client portfolio through targeted strategies.
• Initiate CRM actions to enhance client engagement and retention.
• Represent BVLGARI at client events, embodying the brand as an ambassador.

Boutique Operations

• Adhere to all brand guidelines and boutique operational procedures.
• Participate in inventory management and boutique maintenance activities.
• Support opening and closing procedures, including setup and breakdowns.
• Assist with special projects and operational needs as required.

Your Profile

• Proven success in a luxury retail environment, focusing on meeting and exceeding sales targets.
• Experienced in catering to high-end clients and managing sophisticated sales interactions.
• Exceptional customer service skills and a commitment to creating memorable shopping experiences.