Quality Manager

Job Title: Quality Manager

Location: Coldwater, Michigan

Department: Quality Control

Reports To: General Manager

FLSA Status: Exempt

Summary: The Quality Manager is responsible for the oversight of the quality management system, quality control, and safety procedures in place at this facility.

As the designated Management Representative, the Quality Management Rep is responsible for the maintenance and continual improvement of the Quality Management System to ensure adherence to the IATF 16949 International Quality Standard. The Management Representative is responsible for preparation and presentation of the Management Review for Facility and Corporate Management. As such, this position is considered to have unrestricted access to top management at both this facility and within the corporate staff, if necessary

Essential Duties and Responsibilities include the following and other duties may be assigned.

• Develop a positive relationship with all Plant customers and investigate and respond to all customer questions and issues regarding quality.
• Leads 3rd party and Customer Audits.
• Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished products.
• Formulates and maintains quality control objectives complementary to corporate policies and goals.
• Creates and implements inspection criteria and procedures.
• Interprets quality control philosophy to key personnel in the organization.
• Coordinates objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
• Provides inspection activity for products throughout the production cycle.
• Apply total quality management tools and approaches to analytical and reporting processes within each department.
• Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Plays an active role on quality management teams within the organization.
• Designs and implements quality control training programs to key personnel in conjunction with managers.
• Performs and completes metallurgical studies.

Supervisory Responsibilities

• Supervises the employees in the Quality Department.
• Help carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Supports the tasks include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills and Abilities:

• Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problemsolving situations; Uses reason even when dealing with emotional topics.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communication Speaks/writes clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A. S.) in material science or engineering or equivalent from two-year college or technical school; or a minimum of 5 years of experience in heat treatment operations; or 5 years of Quality Management/Quality Engineering experience in an IATF 16949 environment.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of the organization

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical, inference, and fundamentals of plane and solid geometry

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Computer Skills

To perform this job successfully, an individual should have knowledge of Visual Shop (Heat Treat ERP system); Excel; Word; Criterion SPC software; and Outlook software.

Physical Demands The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.