ServiceTitan Software Marketing Specialist

BxB Media

We are hiring a ServiceTitan Support Specialist!

We collaborate with HVAC and other home services professionals to build great brands and help them grow. We believe that not only does our company culture directly impact the lives of our employees, but it has a profound impact on the quality of work we provide to our clients.

People who enjoy working hard in a fast-paced, remote environment will thrive here. Being able to work under pressure but also knowing when to ask for help are necessary skills. At the end of the work week, you should be able to feel a sense of satisfaction because you know you worked hard as part of a supportive, creative team and that you made a difference by helping our clients move their business forward.

What BxB Media has to offer / Benefits:

• Health insurance Blue Cross / Blue Shield 100% paid of basic plan for employee, 4 plans available
• Vision and dental insurance, 50% paid for employees
• 13 days paid time off (104 hours)
• 6 paid holidays
• 401K with up to 4% match, eligible after year 1
• Short and long-term disability
• $20,000 Term life insurance benefits
• Eligible to add group life and accidental insurance

Job Title: ServiceTitan Software Specialist

Location: Remote

Work Hours: Monday thru Friday, flexible hours between 8:00 am - 5:00 pm, with occasional overtime

Pay Rate: $30.00 to $40.00 an hour, depending on experience

What you will be doing:

• Communicating with client via email and virtual meetings to discuss projects or live-troubleshoot issues
• Providing guidance or completing hands-on work in all areas of ServiceTitan
• Creating Custom Workflows, Reports and Dashboards
• Accounting best practices (batches, job costing, etc.)
• Memberships (recurring services, price book items, automated billing, etc.)
• Custom Estimates and Proposals
• Recommending software configurations to suit the client's needs
• Leading training on ServiceTitan features or workflows for clients
• Documenting Standard Operating Procedures for workflows
• Successfully troubleshooting user issues
• Coordinating with Support resources to drive completing of open items, including working with ServiceTitan Support, CSM, and other internal departments.
• Write and deliver custom reports for clients, such as end-of-month progress reports
• Other duties as assigned.

Required Qualifications:

• Must have ServiceTitan experience
  • Dispatching Software
  • Home Service Experience
• Excellent customer service experience
• CRM database experience
• High communication via phone and email

Check us out online: www.bxbknowshvac.com