What are the responsibilities and job description for the Front Desk Receptionist - James Island position at By Claudia Spas?
- Greeting and welcoming customers in a friendly and professional manner.
- Tending to customer needs, inquiries, and complaints.
- Informing Skin Specialist about customer appointments and requirements.
- Managing phone calls, emails, deliveries, and office inventory.
- Processing bookings and cancellations and managing appointment schedules.
- Ensuring that the reception area is kept clean and professional.
- Assisting with marketing and sales by providing customers with information on promotions and new products and services.
- Stay up to date on all products and packages.
- Make confirmation calls, promo calls, and 4-week calls.
- Processing transactions and issuing receipts.
- Performing administrative tasks such as filing, updating records, and logging transactions.
- Maintain facility by checking equipment, refreshing linen, light cleaning, maintain retail inventory on display.
- Receive payments for goods and services and properly account for all transactions and monies.
- Communicate and inform co-worker(s) of all pertinent information throughout shift and at shift close.
- Ensure proper coverage of the desk when it is necessary to leave the area.
- Maintain a high level of product knowledge.
- Understand all product ingredients and effectively explain their benefits to guests.
- Answer all guest questions in a knowledgeable and professional manner.
- Demonstrate a high level of guest service.
- Ability to suggest other beneficial treatments/services offered.
- Participate in all spa treatment and service training programs.
- Perform duties in a safe manner, routinely observing all safety procedures.
- Report accidents and injuries in a timely manner.
- Regularly attend meetings (including): daily communication, service, monthly department meetings.
- Perform all related duties as required.
- Report all unsafe conditions.
- Perform all side work as assigned.
- Cleans and disinfects all equipment on a daily and by use basis.
- Be responsible for the cleanliness of the immediate work area as well as the general property.
- Subscribe to proper grooming, dress and uniform standards as set forth by the company.
- Be courteous to all guests and co-workers.
- Respond with management as directed.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you meet the above requirements and are looking for an opportunity to join our team as a Front Desk Receptionist, please apply with your updated resume. We look forward to hearing from you!
SCHEDULE: Friday 8:45a-7p and Saturday 8:45a-6p
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- Employee discount
Schedule:
- Monday to Friday
- Weekends only
Work Location: In person
Salary : $15
