What are the responsibilities and job description for the Voice Engineer - Journeyman position at By Light Professional IT Services?
Voice Engineer - Journeyman
Job Locations
US-FL-Tampa
2025-10014
of Openings
Category
Network
Clearance
Tier 3 - Secret / ADP II
Position Overview
By Light is hiring a Voice Engineer - Journeyman to work in Tampa, FL. The Engineer will be responsible for providing technical expertise for daily operations and maintenance of systems; Effectively troubleshooting, isolating, and resolving technical problems to minimize system downtime; Assisting with preparing and maintaining technical documentation, drawings and related artifacts; Support implementation of routine updates, approved upgrades and engineering or design changes; and Help to isolate and resolve technical issues and problems that impact multiple networks, systems, and devices..
This position will require a candidate open to "Panama Shift" work in a 24x7x365 environment.
Responsibilities
Provide Voice over Internet Protocol (VoIP) and Video support with extensive experience with configuring and troubleshooting VoIP solutions for an enterprise network.
- Must have experience with applying VoIP protocols, VoIP codec, session boarder controller (SBC), and Unified Computing System (UCS) on an enterprise network.
- Willingness to cross train and support multiple technologies in an operational environment including SATCOM, Network, VDI / Virtualization.
- Support the system adherence to industry standards, DOD standards, DOD policies, DOD instructions, DOD directives, cybersecurity policies, and best commercial practices.
- Utilize ticketing systems for detailed documentation of outages and network change activities.
- Provide technical problem resolution for a wide range of voice / network infrastructure problems or anomalies.
Required Experience / Qualifications
Special Requirements / Security Clearance
