Showroom Manager

Description

Responsible for overseeing the daily operations in the store to ensure that we are always delivering on the best possible customer experience.

The Showroom Manager proactively manages the customer experience of the assigned showroom and coaches the showroom team to build relationships with every customer that comes through the door. Responsible for the day-to-day upkeep of the showroom and maintenance of the showroom. Maintain and grow relationships with our retail customers and educate our walk-in guests with the objective of converting a store visit into a sale.

This is not a work remote or commission-based position.

Essential Duties and Responsibilities:

Managing the Customer Experience

· Assure long-term customer relationships are built, overseeing service to assure all team members are exceeding customer expectations

· Oversight of showroom to ensure overall appearance and display is consistent with expectations including layouts, organization, and cleanliness

· Daily interaction with customers in the showroom and via phone to build lasting relationships based on trust and confidence in the product

Staff Management and Team Building

· Assure daily sales and showroom tasks are performed

· Assure consistent practices and procedures are maintained

· Schedule and coordinate employee schedules to ensure adequate coverage

· Recommend staff levels and assist with recruiting and hiring

· Perform evaluations including coaching, mentoring, counseling, and disciplinary actions of the showroom team

· Help with training of new Consultants as well as continuing education of current staff

· Perform other duties and responsibilities as requested or required

Showroom Metrics and Sales

· Accountable for reporting on showroom and team sales and metrics

· Responsible for adhering to showroom budgets

· Collaborate with Customer Experience Manager around goals and strategies to achieve showroom growth

Monitor showroom team metrics and hold the team accountable to goals and initiatives

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

• Experience working as an Inside Sales Manager is preferred
• Bachelor's degree in Marketing, Business Administration/Management, or related field is preferred
• Experience overseeing staff; including recruiting, training and development, and performance
• Exceptional customer service skills
• Effective communication skills
• Excellent leadership skills
• Sound organizational skills
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite
• Some weekends and overtime are required
• Some travel is required while working off-site shows and events, or traveling to other store locations

Physical and Mental Demands:

• Physically capable of occasionally lifting, bending, stooping, twisting, and/or moving up to 50 pounds
• Ability to spend long periods of time working on the computer, as well as typing
• Ability to stand for long periods of time as well as frequently walking
• Ability to sit for long periods of time
• Able to see, hear, and speak to effectively communicate with customers and colleagues

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Working Environment

This is a retail/office environment with the possibility of evening and/or weekend schedules. The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those individuals encounter while performing the essential functions of this position.

Benefits offered:

• Medical insurance
• Dental insurance
• Vision insurance
• Company paid Life insurance and Long-term disability
• Short-term disability insurance
• 401k with company match
• Profit sharing
• Voluntary Accident, Critical Illness, and Hospital Indemnity insurance
• Paid Time Off

Salary : $24 - $28