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WARRANTY ADMINISTRATOR Lancaster CA Fully Onsite

BYD
Lancaster, CA Full Time
POSTED ON 1/13/2025
AVAILABLE BEFORE 4/7/2025

Responsibilities

  • Process all warranty paperwork on a timely basis, ensure proper documentation and verifying criteria required by vendors or customers.
  • Communicates with venders and service team to define the scope of warranty claim resolution and to set expectations.
  • Reconciling all warranty receivables and working with the corresponding departments to obtain payments.
  • Ensure customers / dealership are paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim.
  • Handle rejected claims according to dealership and / or manufacturers specifications and follow up on outstanding claims.
  • Arrange and coordinates with internal team and vendors / manufacturers to ensure prompt receipt of replacement parts.
  • Other duties as assigned

Requirements

  • Minimum 1 year experience in a similar role.
  • Self-starter with high level of initiative and strong sense of urgency.
  • Ability to multi-task accurately in a fast-paced environment.
  • Ability to effectively work both independently and in a team setting.
  • Must be highly organized with attention to details.
  • Must have problem-solving skills and ability to maintain composure under stress.
  • Experience with automotive parts (identification, inspection, classification of component groups, etc.) and overall automotive vehicle knowledge.
  • Excellent administrative, organizational and communication skills including verbal, written, listening and presentation skills.
  • Excellent customer service and prospecting skills with ability to track task progress throughout and conflict resolving.
  • Good knowledge of Microsoft Word, Excel.
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