What are the responsibilities and job description for the Service Appointment Coordinator position at Byers Toyota?
Service Appointment Coordinator
At Byers Automotive, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Byers Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Medical, Dental & Vision
- Flexible Spending Accounts
- Short & Long Term Disability
- Life Insurance
- 401K Plan Company Match
- PTO
- Paid Holidays
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Discounts on products and services
Byers is an Equal Opportunity Employer conducting business in a drug free work environment.
Responsibilities
-
Answer inbound and outbound service customer calls
-
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
-
Provide customers with initial product information & direct them to the appropriate dealership resources
-
Schedule customer service appointments
-
Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Qualifications
-
At least one previous role based in strong customer service experience
-
Team player attitude
-
Prompt and courteous
-
Enthusiastic personality
-
Must have strong computer skills
-
Willing to submit to a pre-employment background check & drug screen