What are the responsibilities and job description for the Technical Account Manager (Edge Cloud) - San Jose position at ByteDance?
Responsibilities
The ByteDance Global Edge Cloud stands as the foremost edge cloud computing service globally, providing enterprise users with services such as Content Delivery Network, Edge Security, Edge AI, and Lightweight Computing. We are seeking a Technical Account Manager (TAM) with expertise in edge cloud technologies to serve as a trusted advisor for our strategic enterprise clients. The TAM will be the primary technical liaison, ensuring successful deployment, operation, and optimization of our edge cloud solutions in clients’ environments. This role requires deep technical knowledge, exceptional problem-solving skills, and a proactive approach to customer success.
Responsibilities :
Minimum Qualifications
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $156800 - $494912 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Reasonable Accommodation
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
The ByteDance Global Edge Cloud stands as the foremost edge cloud computing service globally, providing enterprise users with services such as Content Delivery Network, Edge Security, Edge AI, and Lightweight Computing. We are seeking a Technical Account Manager (TAM) with expertise in edge cloud technologies to serve as a trusted advisor for our strategic enterprise clients. The TAM will be the primary technical liaison, ensuring successful deployment, operation, and optimization of our edge cloud solutions in clients’ environments. This role requires deep technical knowledge, exceptional problem-solving skills, and a proactive approach to customer success.
Responsibilities :
- Customer Relationship Management: Develop and maintain trusted relationships with enterprise customers, acting as their primary technical point of contact for edge cloud solutions.
- Technical Expertise & Advisory: Provide expert guidance on designing, implementing, and optimizing edge cloud infrastructures, including CDN, video cloud services, security protocols, and edge computing strategies.
- Proactive Support & Issue Resolution: Monitor customer environments, promptly address technical issues, and proactively identify opportunities for performance optimization.
- Strategic Planning and Consulting: Collaborate with customers to develop both short-term and long-term technical strategies that effectively leverage our edge cloud services.
- Training & Enablement: Conduct workshops, technical demonstrations, and training sessions to empower customers with best practices and optimal use of our solutions.
- Advocacy & Feedback Loop: Represent customer needs internally, providing feedback to product and engineering teams to enhance our offerings.
Minimum Qualifications
- Experience: 3 years in technical account management, systems engineering, or a related role, with a focus on edge cloud technologies.
- Technical Proficiency: Strong understanding of CDN architectures, video streaming technologies, security protocols, and edge computing frameworks.
- Customer Focus: Proven track record of managing enterprise customers or working in customer-facing technical roles, ensuring high levels of satisfaction and engagement.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced certifications in cloud technologies are a plus.
- Problem-Solving Skills: Demonstrated ability to analyze complex technical issues and develop effective solutions with a customer-first mindset.
- Communication Skills: Excellent verbal and written communication abilities, capable of simplifying complex technical topics for diverse audiences.
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $156800 - $494912 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Reasonable Accommodation
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Salary : $156,800 - $494,912
