Product and Technology Team Manager

C & B Operations, LLC is a progressive family-owned company that has grown over 35 years to include thirty-six John Deere dealerships in six states. We are seeking a dynamic and motivated Product and Technology Team Manager to lead a team of five dedicated Product and Technology Specialists. This candidate will work out of our Field Support Office in Sioux Falls, South Dakota. In this role, you will be responsible for driving product knowledge, technology adoption, and customer satisfaction through strategic planning and execution. As a competent communicator with excellent computer skills, you will work closely with Stores and Regions to develop and implement effective demonstration plans that align with the goals of increasing customer engagement and technology renewal.

The ideal candidate will have a strong passion for John Deere products and technology, demonstrating a deep understanding of the brand and its offerings. You will lead by example, providing mentorship and support to your team, ensuring that all members are equipped to meet customer needs and enhance technology usage across key markets.

Key responsibilities include managing demo activities, ensuring high customer satisfaction, and driving the adoption of John Deere technology solutions. This role requires regular travel (1-3 weeks per month), and the ability to collaborate effectively with cross-functional teams to achieve organizational goals. If you are a strategic thinker with a passion for innovation and customer satisfaction, we invite you to join our team and help shape the future of John Deere products and technology.

Essential Duties:

• Create Marketing and Sales Campaigns to grow Product Line Sales (New & Used)
• Understand Market Share gaps at Stores and Regions and work with stores to improve
• Implement and Lead the growth of Precision Upgrade Sales on ALL Product Lines
• Measure the Adoption, Utilization, and Renewal of Technology on the Product Line
• Assist Stores and Regions with Product Demonstrations that align with John Deere programs
• Coordinate and Manage Limited Production Build (LPB) Units with John Deere
• Develop robust Education Strategy for Parts, Service, and Sales employees to gain product confidence in the Product Line and Associated Technology
• Collaborate with C & B Support Center to mentor and lead seasonal customer support strategies
• Work with Marketing department on Product Videos, Product Brochures, or any other resources needed to grow Sales & Awareness of Product Value & Technology on Product Line
• Ensure C & B is compliant with the New Model Qualification requirements
• Collaborate with Regional Sales and Aftermarket Managers on Customer and Employee Sales Clinics, Sales Camps, and any other events that contribute to Sales, Parts and Service Growth.
• Create content for the C & B Website and Social Media platforms to enable the Marketing Team to effectively connect and engage with prospective C & B customers.
• Lead the John Deere Customer Experience Strategy to ensure we are getting good feedback from customers on their satisfaction from the Product Line and the Associated Technology.
• Collaborate with the Ag Leadership Team on Achieving Key Ag Division metrics

Qualifications:

• Experience:
  • Strong background in John Deere Agriculture and Technology solutions
  • Proven leadership experience with a focus on customer success, product support, and team development

  • Demonstrated ability to manage and optimize cross-functional teams across sales, service, and parts functions

  • Expertise with systems such as Expert Connect, Anvil, JDSMO, JDSO, and other related John Deere software systems

• Skills:
  • Excellent communication and interpersonal skills to foster collaboration across regions and teams
  • Strong strategic thinking and problem-solving skills, with the ability to implement practical solutions at scale
  • Deep knowledge of John Deere’s product offerings, technology solutions, and systems to support internal teams and customers effectively
  • Passion for continuous improvement and driving customer success in the field
• Education:
  • Bachelor’s degree in a relevant field (Agriculture, Business, Technology, or similar)
  • Additional certifications or training in agricultural technology, business operations, or customer support management a plus

Benefits:

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace.

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more.
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
• Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live.

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Apply today at deerequipment.com/careers to learn more about this exciting opportunity with C & B!