INSIDE SALES/ PROJECT MANAGEMENT REPRESENTATIVE

Essential Duties and Responsibilities:

Inside Sales/Project Management Representatives are responsible for establishing and maintaining relationships with customers to understand customer needs and expectations. Reps are also responsible for:

• Responding to customer order and quotation requests for multiple and varied accounts.
• Communicating and processing order requirements and requests to necessary internal team members.
• Provide product or service information to customers.
• Maintain and update customer records information regularly.
• Offer support and guidance on order processing and status.
• Maintain a positive relationship with internal and external stakeholders.
• Process returns and credit inquiries.

Our most successful Inside Sales/Project Management Representatives are successful because they:

• Learn all product lines and the scenarios for which specific products would be most appropriate.
• Use empathy to build relationships with customers and anticipate customer needs.
• Report to work every scheduled workday and give their best effort to do quality work and show pride in a job well done.
• Understand they need to be flexible to do whatever tasks need to be done to meet customer needs.

Education and/or Work Experience Requirements:

Qualifications and Skills:

The ideal candidate will be one who is organized, friendly, punctual, flexible, and thoroughly professional and have:

Experience:

• Must have a minimum of two (2) years' experience in either Inside Sales, Customer Service or Project Management.
  • Preference given to those who possess waterworks industry and product knowledge and can use this knowledge to meet or exceed customer expectations.
• Proven success in an inside sales position in which excellent verbal and written communication skills along with excellent listening skills were necessary.
• Ability to multi-task, prioritize, and manage time effectively.

Physical Requirements:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Essential functions are regularly performed without exposure to adverse environmental conditions.

Physical:

• Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds).
• Tasks may involve extended periods of time at a keyboard or work station.
• Some tasks require the ability to perceive and discriminate visual cues or signals.
• Some tasks require the ability to communicate orally.
• Some tasks require the ability to travel, visit industrial/commercial facilities and move around such facilities freely.