Quality Assurance Analyst

C.H. Robinson is seeking a Quality Assurance Analyst. In this role, you will have ownership of the quality assurance responsibilities and activities for all assigned operational lines of service (C.H. Robinson and 3rd party warehouse). The QA Analyst works closely with the QA Team Lead to ensure that processes are delivered at or better than agreed service levels for reliability (timeliness & accuracy). Apply today to grow your career at C.H. Robinson!

• Responsibilities :
• Manage execution of assigned QA activities, including SOW, SLA, & SOP documentation, quality assurance and testing
• Ensure to prioritizing and tracking defects and issues correctly and recommend corrective action where required
• Recommend corrective action and preventive action on all process in agile approach
• Adapt testing policies, procedures, and standards across all process
• Adapt the testing strategy to the projects expansion
• Collaborate with a variety of internal and external users to acquire and exchange information on QA issues, processes, and best practices
• Assess risks early in the process pipeline and deliver reports and recommendations on how to fix the situation to the process
• Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date
• Maintain confidentiality around sensitive documentation
• Prepare ad-hoc reports on processes when required
• Required Qualifications :
• High School diploma or GED
• Proficient in English
• Minimum 3 years of QA experience within the freight forwarding / shared services / BPO industry
• Strong modal product knowledge
• Willingness to travel 5-10%
• Preferred Qualifications :
• Bachelors degree from an accredited college or university
• Experience with Magaya
• Certification on ISO 9001 : 2015
• Certification on Six Sigma
• Excellent negotiation, interpersonal, and conflict resolution skills
• Technical, cautious, and methodical thinker
• Attention to detail & quick learner
• Excellent knowledge in MS Office (Especially in MS Excel)
• Excellent logical & time management skills
• Skilled in process analysis
• Detail oriented, organized and operationally focused
• Proven ability to multi-task and keep stake holders informed
• Ability to create strong working relationships with all organizational teams
• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, were building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. Were committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer / EOE / M / F / Disabled / Veteran

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including :

Dig in to our full list of benefits on OUR CULTURE () page.

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the worlds largest logistics platforms and rank in the FORTUNE 200. Weve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the worlds economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the Worlds Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes Best Employers for Diversity and one of Americas Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at .