Collision Center Office Coordinator

We’re expanding our team at the Collision Center of The C. Harper Auto Group and are looking for a dedicated Collision Center Office Coordinator to help elevate our customer experience. If you're passionate about providing exceptional service and thrive in a fast-paced environment, this role is perfect for you!

About the Role:

In this role, you'll serve as a key point of contact for customers and support the daily operations of our Collision Center. Your responsibilities will include clerical tasks, cash handling, scheduling, phone interactions, follow-up calls, and ensuring seamless customer service. Attention to detail and strong organizational skills are essential to this role.

Why You'll Love Working Here:

• Healthcare Benefits: Full medical, dental, and vision coverage, including a no-cost option for medical insurance.

• 401(k) with Company Contribution: Secure your financial future with our annual company match.

• Paid Time Off: Enjoy pro-rated PTO starting from your 91st day of employment.

• Disability & Life Insurance: Short-term disability and life insurance provided at no cost, with options to buy up through Aflac and American Fidelity.

• Career Growth: We’re a family-owned business with over 40 years in the industry, offering numerous opportunities for career advancement.

What You'll Do:

• Customer Interaction: Greet customers, answer inquiries, and provide updates on repair status, ensuring a positive experience.

• Scheduling: Coordinate repair appointments and follow up on scheduled services to maintain an efficient workflow.

• Clerical Work: Manage paperwork, invoices, and documentation related to repairs and insurance claims.

• Cash Handling: Process payments, manage receipts, and ensure accurate financial transactions.

• Phone Interactions & Follow-Ups: Handle inbound and outbound calls, providing customers with timely updates and addressing concerns.

• Data Entry: Accurately input customer and repair information into our system to support seamless operations.

• Support Team Collaboration: Work closely with technicians, estimators, and insurance representatives to facilitate smooth operations.

What We’re Looking For:

• Clerical Experience: Previous experience in an administrative or office role, preferably in an automotive or collision center setting.

• Cash Handling Skills: Experience managing payments and financial transactions with accuracy.

• Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and colleagues.

• Organized & Detail-Oriented: Ability to multitask, prioritize responsibilities, and maintain accuracy in all tasks.

• Tech-Savvy: Proficiency in Microsoft Office and Google Suite; experience with automotive software is a plus.

• Customer Service Focused: A friendly and professional demeanor with a commitment to delivering top-tier service.

Who We Are:

C. Harper Auto Group represents top automotive brands like Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. As a family-owned business for over 40 years, we prioritize values of honesty, integrity, loyalty, and charity. Our supportive, inclusive culture fosters growth and development for both our customers and employees.

Equal Opportunity Employer:

C. Harper Auto Group is committed to diversity and equal opportunities. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

This is an exciting opportunity to become a vital part of a thriving team. If you're ready to take your administrative and customer service skills to the next level, we’d love to hear from you!