What are the responsibilities and job description for the Dispatcher - Intermodal position at C & K Holdings?
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Want to join a team where you are valued and your work really matters – not only to the company, but to the whole country, by facilitating transportation of essential products? A workplace where you’re celebrated for your positive attitude, strong work ethic, and dedication? We are that company! At C&K Holdings, we’re looking for the right kind of hardworking and happy team members to keep the whole economy moving. Apply today and see where this road takes you!
Job Description and Responsibilities:
Job Description and Responsibilities:
C&K Trucking, the Drayage Specialists, is actively seeking an Intermodal Dispatcher for our Kansas City terminal. We are looking for a qualified intermodal dispatcher who can provide excellent customer service and have a great willingness to help, wherever needed, while being the main line of communication with the contractors.
- Assign loads to the contractors in a timely and efficient manner
- Inform our Customer Service Representatives of all developments throughout the day so they can keep our customers updated
- Monitor contractors’ HOS to route and prioritize contractors’ schedules to maximize turnaround
- Update database in a timely manner with appropriate route, delivery status, and time stamps
- Document in our TMS for delays, dry runs, yard stops, missed loads, appointments etc.
- Update contractors with important information about orders, traffic, obstacles, and requirements
- Communicate contractor pay, chassis availability and appointment times
- Track order costs and billing information
- Confirm contractors’ completed delivery information
- Track where empty containers need to go and plan accordingly
- Receive emergency and non-emergency calls and record significant information
- Understand and manage cut-off times for deliveries to ensure proper scheduling
- Willingness and ability to solve contractors’ issues in a timely and professional manner
Minimum Required Qualifications:
- High school diploma or equivalent; college degree preferred
- 1-3 years’ experience in the intermodal industry; dispatch preferred
- Proficiency in Microsoft Excel and Outlook as well as overall computer skills
- Excellent verbal and written communication skills
- Strong conflict resolution and problem-solving skills
- Ability to multi-task while maintaining a positive attitude
- Self-Motivated / Detail oriented / Ability to prioritize
- Hold true to C&K Holdings’ core values: Contractor and Customer Focused, Accountable, Innovative, Relationship Builder, Exceed Expectations, and Purposeful Communicator
Benefits:
- Health, Dental, and Vision Insurance
- Life and Short-Term & Long-Term Disability Insurance
- 401(k) with company match
- Paid holidays, vacation, and sick time
- FSA
- Employee Assistance Program
