What are the responsibilities and job description for the Operations Supervisor position at C & K Holdings?
Want to join a team where you are valued and your work really matters - not only to the company, but to the whole country, by facilitating transportation of essential products? A workplace where you're celebrated for your positive attitude, strong work ethic, and dedication? We are that company! At C&K Holdings/AV Logistics, we're looking for the right kind of hardworking and happy team members to keep the whole economy. Apply today and see where this road takes you!
Position Summary
AV Logistics, the Drayage Specialists, is seeking an Operations Supervisor. The Operations Supervisor is responsible for acting as the lead operations position on a team of Logistics Coordinators performing Customer Service and/or Dispatch functions for import/export logistics customers. The Operations Supervisor reports directly to the Operations Manager and is the primary expert on the execution of all operations functions within the team. This position is responsible to provide contingency backup for all positions on the team, and to be the primary trainer within the team while consistently achieving a high level of service, data accuracy, productivity, and operational excellence.
AV Logistics, the Drayage Specialists, is seeking an Operations Supervisor. The Operations Supervisor is responsible for acting as the lead operations position on a team of Logistics Coordinators performing Customer Service and/or Dispatch functions for import/export logistics customers. The Operations Supervisor reports directly to the Operations Manager and is the primary expert on the execution of all operations functions within the team. This position is responsible to provide contingency backup for all positions on the team, and to be the primary trainer within the team while consistently achieving a high level of service, data accuracy, productivity, and operational excellence.
Duties and Responsibilities
- Facilities training for operations team members to include new hires, team cross-training, inter-departmental training, and other training as required by the business
- Provides guidance and support to operations team members
- Maintains SOPs for all customers and functions within the team
- Provides direct support and problem resolution to Logistics Coordinators on day-to-day issues involving service, expense, and data integrity
- Assists Operations Manager in controlling all operations-related costs by reviewing daily any pertinent operations finance reports and dashboards to minimize cost exposure to customers, carriers, and the company
- Assists Operations Manager with creating and meeting team goals
- Assists other departments in resolving operations-related issues to include payables, receivables, collections, analytics, support, or system/IT issues
- Acts as primary backup covering vacancies for all positions on assigned team
Minimum Required Qualifications
- Five or more years’ related experience in transportation or logistics is required
- Supervisory experience preferred but not required
- Bachelor’s degree in Transportation, Logistics, or Business is preferred but not required
- Excellent written and verbal communication skills
- Intermediate to advanced proficiency in Microsoft Excel
- Team-player mindset and willingness to collaborate
- Accountable to company Core Values: Customer and Driver Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator and Exceeds Expectations
Benefits
- Health, Dental, and Vision Insurance
- Life and Short-Term & Long-Term Disability Insurance
- 401(k) with company match
- Paid holidays, vacation, and sick time
- FSA
- Employee Assistance Program
