Branch Operations Specialist

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You are an experienced professional in commercial retail banking looking to elevate your leadership potential. Join us at C&N as a Branch Operations Specialist and play a pivotal role in driving operational excellence at your assigned branch. In this dynamic position, you’ll oversee and implement key policies, procedures, and systems to ensure smooth teller operations and exceptional customer service. If you’re passionate about making an impact, thrive in a team-oriented environment, and are eager to grow your career with a supportive and forward-thinking organization, we’d love to hear from you! Continue reading to learn more!

You will be responsible for:

1. Assuming responsibility for ensuring and performing efficient, effective, and professional retail operations. This includes implementing policies and procedures for efficient, safe, and secure operations, and ensuring the assigned branch receives satisfactory audit scores.
2. Assisting in performing branch teller functions. This includes executing transactions on deposit accounts, loan accounts, and retirement accounts as needed, and creating an exceptional customer experience through their knowledge of available products and services. 
3. Working with the Community Office Manager on supervising, leading and coaching the branch team. The includes ensuring personnel are well trained, effective, and optimally used, providing instruction regarding policy, procedure, and service and product offerings, and assisting new employees. 

Requirements:

Education & Experience – You will need a high school diploma or general education degree (GED) AND 2-4 years previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.

Skills – You should possess well-developed abilities and a proven track record in the following areas:

• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Exceptional communication skills and a proactive approach to problem-solving.
• Detail-oriented and able to maintain accuracy in a fast-paced environment.
• Capable of thinking critically and assessing complex situations.

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Ensures Accountability: Takes ownership, follows through on commitments, and holds self and others responsible for results.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Why C&N?

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success:

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
  • Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
  • Employer-paid life and disability insurance.
  • Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.