What are the responsibilities and job description for the Branch General Manager position at C. R. LAURENCE CO., INC.?
Who are we:
C.R. Laurence Co., Inc. (CRL), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. We offer more than 60,000 products and serve the industry from North America, Europe, and Australia.
We are part of the Oldcastle Building Envelope and operate our business to the highest quality and customer service standards. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as industry leaders mean they demand the highest standards from their suppliers.
Branch General Manager
Position Summary: The Branch General Manager (BGM) is responsible for the overall success and management of our service center. The BGM will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives. The BGM will have a strong customer focus, leveraging the CRL brand, and will drive employee engagement in a rapidly changing and highly competitive business environment.
Essential Functions:
- Full responsibility for P&L-related activities for the branch area
- Establishing a safety-first, team culture among service center personnel and holding the team to a high standard of customer satisfaction
- Consistently administering company policies and procedures throughout the service center
- Monitoring and maintaining job satisfaction among employees by completing annual performance evaluations and salary reviews in a thorough and timely manner
- Preparing business forecasts, budgets, and other reports
- Assist in recruiting, interviewing, selecting, and training all service center employees
- Execute financial analysis to identify trends and prospective problem areas and take immediate actions based on findings
- Optimizing the service center to provide service, complete tasks and otherwise perform in an efficient manner
- Executing sales calls either with an outside sales rep or independently
- Developing new programs and executing established plans and product launches to meet and exceed sales goals
- Maintain a working knowledge of competitors, assisting in the development/ideation of innovations to maintain a market leadership position and sharing best practices across the organization
- Grow/enhance customer relationships and intimacy & position CRL as a supplier of choice
Other Skills:
- Strong interpersonal/communication skills – both oral and written
- Ability to self-start and motivate a group of individuals to act as a team towards a common goal
- Analyze cost and forecast data to ensure alignment with the stated goals and objectives
- Build a team culture by recruiting, motivating, and training the staff
- Review and promote the maintenance of a safe, accident-free, and healthy work environment
- Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan
- Ability to effectively collaborate with cross-functional teams and leaders
- Excellent analytical skills, financial acumen, and attention to detail
- Computer proficiency (Office suite)
- Experience with SAP and C4C (CRM Tool)
