What are the responsibilities and job description for the CSR - Customer Service Representative: Full time-Lafayette position at C& R Quality Cleaners?
```Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Full time position working approx. 8 hours per day/45 hours per week, Monday - Friday & alternating Saturdays. Applicant must be able to pass a drug screen, be able stand for extended periods, and be able to lift up to 40 lbs.
Duties:
- Greet customers in a kind & professional manner, accurately take in orders, pull outgoing orders and process payments
- Answer incoming customer inquiries via phone or chat
- Provide accurate and timely information to customers regarding products, services, and policies
- Assist customers with placing & tracking orders, and resolving any issues or concerns
- Perform data entry tasks to update customer records and maintain accurate information
- Conduct outbound calls to follow up with customers or provide additional information as needed
- Utilize phone etiquette skills to ensure professional and courteous communication with customers
- Collaborate with other team members to resolve complex customer inquiries or escalations
Skills:
- Excellent verbal and written communication skills in English
- Strong data entry skills with high accuracy and attention to detail
- Ability to effectively communicate and build rapport with customers
- Experience in customer service is preferred, 1 year
- Proficient in using computer systems and navigating various software applications
- Ability to analyze customer needs and provide appropriate solutions
- Strong problem-solving skills and the ability to think quickly on your feet
If you are a dedicated individual who is passionate about providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!```
Job Type: Full-time
Pay: From $10.00 per hour
Benefits:
- On-the-job training
Shift:
- Day shift
Work Location: In person
Salary : $10