What are the responsibilities and job description for the Account Manager position at C&S Wholesale Grocers, LLC?
Position Overview
As the Account Manager (AM), you will serve as a regular interface and communicator for the organization's clients, working independently to orchestrate the deployment of corporate-wide resources to provide comprehensive service and solutions to the account portfolio. You will be a Professional whose responsibilities include identifying internal and external opportunities to improve day to day customer service, and is an escalation point for the Customer Service team.Job Description
Description- Owns responsibility for the strategic management of accounts as assigned by Sr. Account Managers. Establishes and builds strong client relationships through a detailed and hands on understanding of day to day transactions and IT enabled processes. Leverages commercial aspects of Partner contracts and works to ensure ES3 realizes the benefit of these assets, and is directly involved with the negotiation of new and existing contracts. Travels to York and Customer locations as needed.
- Leverages organizational capabilities to advance customer and company objectives. Provides support, continuity, and ongoing representation for the Customer reinforced by management throughout the organization, communicating with other relevant company functions/ divisions. Delivers corporate goals and objectives within the client/ Account Management relationship
- Maintains an ongoing understanding of the partners supply chain network to explore and develop opportunities to grow revenue and volume across account portfolio
- Identifies target opportunities within the framework of the organization-wide strategy and develops solutions through cross-functional channels. Contributes to training content and transfer knowledge from newly developed and enhanced processes to fellow team members.
- Leads special projects/ programs as needed, including information technology projects including scope, spec, and integration testing for Customers and internal enhancements
- Works closely with hourly CSRs assigned to accounts, developing accountability and leadership. Provide partner training and support of the ES3 warehouse management web portal
- Travel Required:No
- Office : Office Temperature (65F to 75F)
- Specialized Knowledge : Basic warehouse operations knowledge, electronic data interface knowledge.
- Special Skills : Extraordinary customer service skills, excellent communicative abilities, verbal and written, exemplary attention to detail. Fundamental computer skills in Excel, Word, Power Point, and Project.
- Physical abilities: :
- Other: :
- 2-5 : Related experience. Experience in a similar environment providing customer support at the level of a senior account representative or equivalent.
Qualifications
Bachelor's Degree - General StudiesShift
Company
C&S Wholesale Grocers, LLCAbout Our Company
C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
