Application Support Specialist I

The role of the Applications Support Specialist is to provide technical leadership and remote support to deliver excellent service to various C Spire. Three or more years of progressively technical experience is highly desired. We are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and can prioritize and execute tasks without micro-management. The role will involve providing leadership and technical direction to junior staff, while also solving some of the more advanced technical problems for our customers.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership
  
  

Responsibilities

• Managing Service Requests, Incidents, and Problems through a ticketing system
• Ensure day to day operations of IT infrastructure
• Answering Inbound Service Calls as necessary
• Advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, etc.)
• Administration and troubleshooting of Citrix servers
• Administration and troubleshooting of Microsoft Azure
• Basic system administration and troubleshooting of database technologies/software
• Leading periodic technical meetings
• Completion of a yearly training plan/required certifications
• Work includes occasional weekend or after hours time, when necessary
• Serve in on-call rotation
• Any other task or duty as assigned or required
  
  

Qualifications

• REQUIRED
• Associates degree in Computer Science or a related technical field, or equivalent years of relevant technical experience.
• Familiarity with basic networking technologies and concepts.
• PREFERRED
• Citrix Certifications or experience.
• VMware Certifications or experience.
• Administrator/Engineer level Microsoft Certifications
• Leadership and management experience
• Advanced experience in the following is helpful:
• Windows 10
• Microsoft Server 2012 or higher
• Microsoft Active Directory
• Microsoft Office Suite/O365
• VMware and other hypervisors
• Citrix
• EMR/EHR/Practice Management Suites
• Networking/Switching hardware
  

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: Candidate should have reliable transportation, have the ability to lift 75 pounds, and should expect to spend a considerable amount of time seated throughout the day.