IS Deputy Chief Information Officer (DCIO), Operations and Service Delivery

Job Description Summary The Deputy Chief Information Officer (DCIO) for Operations reports to the Medical University of South Carolina (MUSC) Enterprise Chief Information the Deputy Chief Information Officer (DCIO) for Operations & Service Delivery reports to the Medical University of South Carolina (MUSC) Enterprise Chief Information Officer (CIO) and is a member of the senior corporate IT leadership team. The DCIO partners with MUSC’s academic, clinical and business leaders, strategic partners and IT leaders to align strategic objectives with resources capabilities, ensures EHR integrity and business continuity. The DCIO leads and oversees overall IT operational efficiency and effectiveness as well as driving the development, deployment and ongoing management of the IT service delivery processes. The DCIO is the senior IT executive responsible for optimizing the use and deployment of technology through standardized processes, resource management and strategic alignment to deliver optimal value in support of MUSC’s academic, research and healthcare missions. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC002319 SYS - IS Business Operations Pay Rate Type Salary Pay Grade Health-00 Scheduled Weekly Hours 40 Work Shift Job Description Deputy Chief Information Officer (DCIO), Operations and Service Delivery Department: MUSC Information Solutions Position Description: The Deputy Chief Information Officer (DCIO) for Operations reports to the Medical University of South Carolina (MUSC) Enterprise Chief Information the Deputy Chief Information Officer (DCIO) for Operations & Service Delivery reports to the Medical University of South Carolina (MUSC) Enterprise Chief Information Officer (CIO) and is a member of the senior corporate IT leadership team. The DCIO partners with MUSC’s academic, clinical and business leaders, strategic partners and IT leaders to align strategic objectives with resources capabilities, ensures EHR integrity and business continuity. The DCIO leads and oversees overall IT operational efficiency and effectiveness as well as driving the development, deployment and ongoing management of the IT service delivery processes. The DCIO is the senior IT executive responsible for optimizing the use and deployment of technology through standardized processes, resource management and strategic alignment to deliver optimal value in support of MUSC’s academic, research and healthcare missions. Additional Job Description Education: A master's degree in business administration, information technology, healthcare administration, or related field. Ten (10) years of relevant leadership experience to include IT project management, financial and resource management, strategic planning, workforce/human capital management, legal/compliance is required. Demonstrated ability to envision, plan and support large-scale, enterprise-wide systems. Academic qualifications, project management experience, certifications in ITIL strongly preferred. Knowledge/Work Experience: - Demonstrated success and expertise in IT academic healthcare leadership, including improving customer satisfaction, evaluating innovative technology, managing fiscal performance, and partnering with academic, research, clinical and business stakeholders to ensure services and support are meeting expected levels of service, quality, and performance - 10 years of relevant professional experience in areas such as program/project management, IT consulting, customer relationship management and IT operations management Progressive IT operations and service leadership experience in a multi-site academic health system organization PMP certification preferred - Must have a proven and continuously improving track record with KPIs of delivering excellent customer service - Must have a solid track record of high staff engagement and retention - Relevant business, IT operations, project management, financial and resource management, strategic planning, workforce/human capital management, legal and compliance experience - Please note, this is not a hybrid role. The selected candidate is expected to be on-site and/or traveling to other MUSC Health System Facilities at least 80-90%. There is a strong in-person culture at MUSC and this role is expected to lead a large team F2F as well as conduct other cross functional and executive/leadership team meetings in person. While there is WFH flexibility as schedules allow relocation to the Charleston area is preferred. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina.

Salary : $250