What are the responsibilities and job description for the Front Office / Patient Coordinator position at C2 Aesthetics?
As a receptionist C2 Aesthetics, you will play a vital role in providing exceptional customer service and ensuring smooth daily operations. You will be responsible for welcoming and assisting patients, managing appointments, handling administrative tasks, and maintaining a positive and professional atmosphere in the reception area.
Description
Job Description
POSITION: Patient Coordinator/ Receptionist
DEPARTMENT: Front Office
REPORTS TO: Office Manager and CEO/CFO
JOB SUMMARY: As a receptionist C2 Aesthetics, you will play a vital role in providing exceptional customer service and ensuring smooth daily operations. You will be responsible for welcoming and assisting patients, managing appointments, handling administrative tasks, and maintaining a positive and professional atmosphere in the reception area.
EDUCATION AND EXPERIENCE:
1. Two years of front office experience, preferable in a spa, salon or healthcare setting.
2. High school diploma or equivalent. Additional education or certification in customer service is a plus.
ESSENTIAL SKILLS AND ABILITIES:
- Excellent interpersonal and communication skills with a customer-oriented approach.
- Strong organizational and multitasking abilities to manage appointments and administrative tasks effectively.
- Proficiency in computer systems and software, including scheduling and billing systems.
- Attention to detail and accuracy in handling payments, scheduling, and maintaining records.
- Ability to work collaboratively in a team environment while also being self-motivated and proactive.
- Professional appearance and demeanor, maintaining confidentiality and discretion.
- Knowledge of skincare, beauty treatments, or medical aesthetics is a plus.
- Flexibility to work evenings, weekends, or additional hours as needed.
RESPONSIBILITIES:
- Greet and welcome patients as they arrive at the Med Spa with a friendly and professional demeanor.
- Answer phone calls and respond to inquiries, providing accurate information about services, pricing, and availability.
- Schedule patient appointments efficiently, ensuring optimal use of resources and staff availability.
- Check-in patients upon arrival, verify their personal information, and assist with required paperwork.
- Collect patient payments, issue receipts, and process transactions accurately using the spa's billing system.
- Maintain a tidy and organized reception area, ensuring it is clean, well-stocked, and visually appealing.
- Coordinate with the spa's medical staff and technicians to ensure a smooth flow of patients and minimize waiting times.
- Assist in managing inventory levels of supplies, skincare products, and promotional materials, replenishing as needed.
- Keep track of daily schedules, cancellations, and rescheduling requests, ensuring the appointment book is up to date.
- Handle customer service issues or concerns promptly and professionally, striving to resolve them to the patient's satisfaction.
- Collaborate with the spa's marketing team to promote services, events, and special offers through various channels.
- Maintain knowledge of Med Spa services, products, and packages to provide accurate and comprehensive information to patients.
- Assist in maintaining electronic and paper records of patient information, ensuring compliance with privacy regulations.
- Support other administrative tasks such as filing, data entry, and general office duties as required.
- Stay updated on industry trends, new treatments, and techniques to provide informed recommendations to patients.
Salary
$18 - $22 per hour
Salary : $18 - $22