Deputy Director, Workforce Operations & Partnerships

JOB SUMMARY:

The Deputy Director of Workforce Operations and Partnerships, performs highly advanced program administration and managerial tasks; works closely with the Managing Director to plan, organize, and direct the day-to-day operations of the workforce system. Works in close collaboration with the management team to develop, implement and assess the effectiveness of operations and service delivery to customers and ensures, workforce system goals, performance and benchmarks are met. Responsible for directing the work of staff to provide exceptional customer service. Must exercise discretion and independent judgment in matters of significance to the management of the workforce system and related operations.

ESSENTIAL FUNCTIONS: 

• Oversees all workforce operations and activities; coordinates the activities of the career centers for maximum efficiency in the delivery of services to customers. 

• Manages the workforce system according to established policies and procedures to meet all contracted performance measures; in collaboration with other departments, works with allotted budget to serve all customers to meet contracted performance measures and expenditure benchmarks. 

• Understands and applies the concept of a performance driven system. 

• Develops and maintains professional relationships with all stakeholders for the benefit of the workforce system customers. 

• Oversees all special projects and the business solutions departments; coordinates the activities of projects and staff for maximum efficiency in the delivery of services to customers. 

• Ability to maintain a productive work environment and perform well under pressure. 

• Interprets state and Board rules, regulations and policies and develops, as appropriate, operational procedures and strategies for implementation throughout the workforce system. 

• Works in very close collaboration with other departments, to collect and review performance data and other relevant information and to develop, as necessary, corrective action plans, including staff and career center performance improvement plans to meet all contracted performance measures and benchmarks. 

• Leads the outreach teams; develops, monitors, and maintains meaningful partnerships for the benefit of our customers, the workforce system and collaborates with all system stakeholders; may act as a liaison/resource to community organizations. 

• Identifies training and technical assistance needs for staff and provides and/or facilitates the provision of necessary tools/resources to accomplish workforce system goals. 

• Collects best practices from within and outside the system and shares with all stakeholders. 

• Advises, mentors, and motivates staff to achieve workforce system goals and serve customers with the most appropriate level of service while emphasizing quality customer service. 

• Resourceful and takes initiative as appropriate to solve customers’ needs.

• Instills respect, professionalism and customer engagement in staff when dealing with all customers. 

• Contributes to ensuring the safety of customers and staff. 

• Always ensures customer confidentiality and maintains the integrity of the operations in the career centers and throughout the workforce system. 

• Ensures that customer complaints and requests are handled timely, in the most professional manner and according to established guidelines. 

• As a member of the leadership team, convenes staff and teams to review the effectiveness of the service delivery system and the efficiency in the use of resources, and makes recommendations for improvement in the delivery of services and achieving the goals throughout the workforce system; develops a team approach to problem solving. 

• Informs the leadership team about matters that may affect the contract and/or the workforce system and proposes solutions for the timely resolution of the issues. 

• Performs other related duties as assigned.

KNOWLEDGE / SKILLS / ABILITIES:

• Knowledge of workforce development, economic development, and project management.

• Strong understanding and extensive knowledge of the workforce programs and the workforce system; understand the Texas Model and workforce integration.

• Strong experience in budgeting and funds management.

• Strong leadership skills (ability to motivate and provide guidance to staff, management, and leadership).

• This position is in the Workforce Solutions service delivery area. A Deputy Director of Operations must be able to relocate anywhere in the service delivery area.

• Knowledge of word processing, spreadsheet, technology, and computer skills.

• Exceptional customer service and interpersonal skills.

• Able to work with diverse customers with unique needs and communication styles.

• Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.

• Excellent verbal and written communication skills.

• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

EDUCATION AND EXPERIENCE:

• Undergraduate degree required.

• Graduate degree preferred.

• Eight (8) years of related work experience required.

• Three (3) years of supervisory experience strongly preferred.

• Valid driver’s license and proof of insurance with good driving record.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Nevadans and Floridians.  C2 GPS has a reputation for outstanding customer service, building relationships in our local communities and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors.  Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas and central Florida. 

C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work. 

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.