What are the responsibilities and job description for the L1 Help Desk Technician / Service Desk Specialist position at C3 Systems and Security?
Job Details
Job Description
Job Description
L1 Help Desk Technician / Service Desk Specialist
Location: South Bay (Torrance, CA), In-Person
Who We Are
C3 Systems & Security is not your average tech consulting firm. We re a friendly, local team committed to helping small businesses tackle their IT challenges without breaking the bank. We love exploring new tech, building creative solutions, and delivering top-notch service all while having fun. If you re ready to learn, grow, and work with the coolest gadgets in the industry, keep reading!
Why You ll Love Working Here
- Play with New Tech. We re always testing and reviewing the latest gear new laptops, gadgets, and services to keep us on the cutting edge.
- Prime Location. We re local to the South Bay (Torrance) with easy access to shops, restaurants, and the beach.
- Flexible, Friendly Environment. We value your life outside of work plus we purposely avoid 24/7 industries so nobody is always on call.
- Cutting-Edge Tools. Need the best gear or software to do your job? We set you up with a fast workstation, multiple monitors, and epic tools like a DAS Keyboard. Our software integrations and IT management stack will blow you away.
- Comprehensive Benefits. Medical, dental, vision, PTO, sick time, 401(k), referral bonuses, and more.
- Professional Growth. Regular reviews focused on developing new skills, including leadership and management.
- Endless Snacks & Celebrations. The office is stocked, and we treat the team to lunch for every company birthday!
What You ll Do (and Learn!)
- Provide Top-Notch Support: Troubleshoot desktop/laptop issues, handle basic networking tasks, and resolve Office 365 hiccups.
- Deliver Great Customer Service: Communicate with clients via phone, email, or in-person, ensuring they feel supported and heard.
- Stay Organized & Proactive: Juggle multiple tickets at once, track progress in our ticketing system (we use Datto Autotask), and escalate when necessary.
- Collaborate & Grow: Work closely with other team members, ask questions, learn from mistakes, and build your IT knowledge day by day.
- Contribute to Projects: Assist in cloud migrations (SharePoint/OneDrive), VPN setups, and more because we want you to learn and advance!
Technical Requirements
- 1 Year of IT Experience: This could be in an MSP or an internal IT support role (service desk, help desk, etc.).
- Desktop Troubleshooting Chops: Familiarity with both Microsoft and Apple platforms.
- Basic Networking Know-How: General understanding of firewalls, switches, wireless setups, VPNs, and file sharing.
- Office 365 Fundamentals: You know the basics of Exchange Online, Teams, or SharePoint (or are ready to learn fast).
- Ticketing System Experience: Preferably Datto Autotask, but we ll train the right candidate.
- Education: Bachelor s degree is optional; being a born nerd goes a long way here.
- Drive to Improve: We thrive on feedback share your ideas on how to optimize processes, make life easier for clients, or take advantage of new tech.
Systems & Software You ll Work With
- Cloud Services: Office 365, Azure, Intune
- Cloud Migrations: Moving from traditional servers to SharePoint/OneDrive or from Google Drive to Office 365
- Networking: SonicWall, Ubiquiti UniFi, VLANs, SD-WAN
- Ticketing & Monitoring: Datto Autotask, Ninja RMM
- Documentation: IT Glue
- System Administration: Hyper-V, Azure, AWS (entry-level exposure is a plus!)
Expectations for Success
- Customer-Centric Approach: You re patient, empathetic, and strive to make clients happy.
- Billable Goal: Maintain an average of 6 billable hours per day.
- Team Player & Go-Getter: You enjoy collaboration but can also tackle tasks independently.
- Eager to Learn: You aren t afraid to make mistakes just hungry to learn from them.
- Strong Work Ethic: You keep projects moving forward and stay organized.
- Communication Skills: You re comfortable explaining tech in plain language, both verbally and in writing.
Compensation & Benefits
- Hourly Rate: $24 $32 per hour (Depending on experience)
- Job Type: Full-time
- Benefits: 401(k), dental, health, vision, PTO, professional development assistance, and more.
- Schedule: 8-hour shifts, Monday Friday
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $24 - $32
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