What are the responsibilities and job description for the Global Manager CRM position at C46734 Alfa Laval Technologies AB?
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Background
Alfa Laval is facing a bright future and the ambitious growth targets 2030 are relying on digitalization in all pillars of the strategy. In the Sales & Service Value Stream we are responsible for Alfa Laval´s digital solutions supporting end-2-end processes including awareness-lead-quote-order-service execution. Examples of solutions within our scope are:
- Alfa Laval website
- Marketo
- OneIB
- OneService
- OneCRM
- Customer/partner Portal
- OneService
Alfa Laval is going through a major digital transformation. In Group Digital we secure the strategic direction and lead the implementation of this change.
Would you like to take a leading role as a manager for our CRM solution within the Sales and Service domain?
About the Job
As manager for the CRM area, your mission is to grow our CRM DevOps organization and to accelerate deliveries. You will be securing the right capacity, competence, mindset and WoW for development and operations of our global D365 CRM solution.
The D365 CRM solutions has been rolled out globally across all sales companies. Our priority is to secure the scalability of the platform and to add new capabilities, while maintaining and operating the existing platform in a professional way. We apply an agile way of working, based on the SAFe framework.
The team currently consists of 13 people, across four countries: Sweden, Poland, Bosnia and India.
We expect the team to grow to at least twice the size, under your lead. You will set the strategic direction together with your peers in other parts of the organization. You will plan, support and oversee the steps needed for a successful and timely delivery.
Who you are
We are looking for a senior manager with strong people skills, experience from leading in a complex environment, who can provide direction and who can coach and set the guard rails for the team so that this group of talented people can deliver at its best.
What you know
You are a manager with experience from large scale implementations of CRM solutions, preferably Microsoft CRM. You have a broad knowledge of industry best practice. You bring previous experience from global companies and from agile ways of working. You are an experience leader with excellent team coaching and communication skills. You are used to and enjoy a high tempo at work.
It is required that you have many years of manager experience in the IT domain, at least 5 year of experience from CRM development, a proven track record of global team building and delivering towards tough timelines. Your status is "Currently advancing towards creating larger-scale solutions while leading an exceptional team."
For more information, please contact:
Manal Mohamed, Talent Acquisition Partner at manal.mohamed@alfalaval.com
For union information, please contact:
Johan Ranhög, Akademikerna, 46 46 2891664
Stefan Sandell, Ledarna, 46 46 367364
Bror Garcia Lantz, Unionen, 46 709 366985
At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in Lund or Krakow or have an established presence in the area.
We are reviewing applications continuously, make sure to send in yours as soon as possible.
Please, send in your application as soon as possible and not later than, January 24th 2025.
Due to GDPR we don’t accept applications sent directly via email.
