Returns Team Lead

Overall Function:

Responsible for processing information pertaining to returned merchandise including: credits, inventory transfers, and inventory reconciliation.

Essential Duties and Responsibilities:

· Assist RMA Supervisor with training the RMA Associates

· Assist RMA Associates as needed with receiving returned products from customers

· Assist RMA Associates as needed with inspecting returned garments using Quality Control inspection procedures

· Determine appropriate quality of inspected garment (1st quality/damaged/repair)

· Lead physical inventory process

· Process inventory transfers to correct inventory locations (first quality or damages)

· Assist in processing customer credits

· Address problematic returns with Cabi Account Management Team

· Fill in for RMA Supervisor as needed

· Perform related duties as assigned

Minimum Qualifications:

Education and/or Experience:

· High School Diploma or GED

· 2 year’s experience in warehouse operations or inventory management

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Supervisory Responsibilities: This position has no supervisory responsibilities, unless backing up the RMA Supervisor

Interpersonal Skills: Maintains confidentiality

Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions

Oral and Written Communication: Must be able to speak clearly and convey clear and concise statements, listen attentively, retain/retrieve relevant information where necessary and have good business writing skills

Computer Skills: Good knowledge and understanding with computer peripherals, basic Microsoft applications such as Excel, Office, and Word, as well as Internet Explorer and Google Chrome, and Oracle

Organizational Support: Follows policies and procedures

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Physical Demands and Work Environment:

· The employee will be required to stand and walk for the entire shift, and carry up to 15 lbs. The employee is regularly required to sit, talk and hear, and use hands and fingers to operate a computer and telephone keyboard

· : While performing the duties of this job, the noise level in the work environment may be loud due to warehouse operational functions.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Ability to Commute:

• Whiteland, IN 46184 (Required)

Work Location: In person

Salary : $22