Retail Operations Manager

Overall Function:

The Operations Manager oversees both the administrative and daily operations of a sales driven retail company, providing leadership and direction to the brand while supporting cabi’s core business. The Operations Manager should be highly motivated and experienced, with the ability to lead and optimize operations, drive process improvements, and ensure the highest levels of efficiency and productivity across our teams.

Essential Duties and Responsibilities:

· Recruits, hires, and trains qualified store managers and assists store teams in fulfilling their hiring needs.

· Maximizes field productivity and profitability through timely monitoring of reports.

· Assist in the build out and setting up of new store locations.

· Available to travel to store locations with little notice, to states such as: Arizona, California, Colorado, Florida, Georgia, Ohio, Oregon , Pennsylvania, South Carolina, Tennessee, Texas and Virginia.

· Identifies, analyzes, and implements process improvements to streamline operations, reduces costs, and improves productivity and quality across all stores.

· Provides regular reports and updates to the Director of Stores on operational performance, progress, and challenges.

· Ensures that operations comply with industry standards, local regulations, and company policies, including health and safety regulations.

· Addresses operational challenges quickly and efficiently, resolving any issues related to workflow disruptions, employee concerns, or customer satisfaction.

· Maintains regular, reliable attendance.

· Performs related duties as assigned or as the situation dictates.

Supervisory Responsibilities:

Supervises Store Managers. Carries out supervisory responsibilities in accordance with the parent company’s (cabi) policies and applicable laws.

Pre-qualifications:

· Proven experience as a Business Manager or Operations Manager.

· Strong communication skills, with the ability to engage effectively with staff at all levels.

· Advanced proficiency in computer applications, particularly Excel.

· Prior experience training, coaching, and counseling store managers.

· Excellent written and verbal communication skills.

· Exceptional problem-solving and analytical abilities.

· In-depth knowledge of operational processes and best practices.

· Strong leadership and team management skills.

· Ability to manage multiple projects and priorities simultaneously.

· Outstanding interpersonal skills and ability to build relationships across teams.

Competencies:

Solid analytical and problem-solving skills, the ability to manage multiple competing priorities in a fast-paced environment, and computer and Internet proficiency. To perform the job successfully, an individual should demonstrate the following competencies:

· Interpersonal Skills: Maintains confidentiality.

· Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions.

· Oral and Written Communication: Must be able to speak clearly and convey clear and concise statements, listen attentively, retain/retrieve relevant information where necessary and have exceptional business writing skills.

· Computer Skills: Good knowledge and understanding with computer peripheral, advanced software applications with Word, Excel, and other related software applications. Knowledge of databases and the Web.

· Ethics: Treats people with respect

· Organizational Support: Follows policies and procedures.

· Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Education and /or Experience:

Bachelor’s degree (B.A.) from four-year College or university; or three to four years related experience and/or training; or equivalent combination of education and experience.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to sit, talk and hear, and use hands and fingers to operate a computer and telephone keyboard. The employee is occasionally required to stand and walk, and carry up to 15 lbs.

· While performing the duties of this job, the noise level in the work environment is usually low.

Only applicants selected for an interview will be contacted.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of proven experience do you have as a Business Manager or Operations Manager?
• Do you have prior experience in training, coaching, and counseling store managers?

Ability to Commute:

• Allen, TX 75013 (Required)

Work Location: Hybrid remote in Allen, TX 75013

Salary : $75,000