What are the responsibilities and job description for the Customer Service Representative, position at Cable Network Egypt - CNE?
Customer Service Representative - (Job Code: CSR01)
Posted: Tuesday, July 13, 2021 - Job Type: Full Time - Career Level: Junior - Location: Media Production City 6th Of October
Job Duties & Responsibilities
Posted: Tuesday, July 13, 2021 - Job Type: Full Time - Career Level: Junior - Location: Media Production City 6th Of October
Job Duties & Responsibilities
- Handling customer inquiries (Voice & face to face)
- Provide customers with excellent service and accurate information
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Providing courteous and professional phone support to callers.
- Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Age starting 21 years and not more than 30 years
- Bachelor degree is a must
- Very good in English
- Good appearance
- Excellent communication & problem solving skills
- Military service status (Completed or Exempted)
- Ability to work under pressure
- Ability to work on shift basis
- Greater Cairo residence is a must
- Transportation
- Social insurance
- Medical insurance
- Annual profit share
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