Front Desk Agent

About Cabot

Cabot is the developer and operator of a diverse collection of residential, resort, golf, and master-planned communities. The portfolio includes the renowned Cabot Cape Breton in Nova Scotia, with two acclaimed World Top 100 courses (Cabot Cliffs #10 and Cabot Links #39) and 72 rooms of award-winning accommodation. It also includes the much-anticipated Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Cabot Citrus Farms in Florida, Cabot Highlands in Scotland (Castle Stuart Golf Links ranks #72 in the World Top 100 courses), and most recently added Cabot Revelstoke.

Cabot continues to build upon a legacy of excellence in golf, luxury residential offerings, and boutique resort lifestyle across each unique property where owners and guests have exclusive access to destination-specific experiences and an unparalleled quality of service.

Cabot Citrus Farms

Cabot’s first U.S. destination, Cabot Citrus Farms, is on 1,200 acres of rolling land and will include Cabot’s signature combination of world-class golf, luxury accommodations, and real estate opportunities. Opening in 2023, Cabot Citrus Farms will feature two revitalized 18-hole courses, a par-3 course, a new clubhouse, and extensive practice facilities. The property is a short 50-minute drive from Tampa and an 80-minute drive from Orlando. While close to urban amenities, the property sits in the central-west region of Florida aptly known as the Nature Coast. Visitors will delight in one-of-a-kind experiences including exceptional hiking, biking, and nature trails at neighboring Withlacoochee State Forest, spring-fed rivers and bountiful lakes at Crystal River, and world-class fishing in the Gulf of Mexico.

Position Overview

As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world-leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check-in and check-out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot’s high standards of hospitality.

The Profile

Reporting to the Front Office Manager, the Front Desk Agent should exude a warm and welcoming demeanor, ensuring every guest feels valued and attended to from the moment they arrive. They should possess exceptional interpersonal skills, characterized by genuine friendliness, patience, and a proactive approach to service. A positive attitude, combined with a passion for hospitality and a commitment to excellence, ensures they consistently deliver an outstanding guest experience.

The Front Desk Agent is a trusted teammate who always maintains confidentiality and exemplifies Cabot’s values of confidence, authenticity, humility, and warmth.

Key Responsibilities

• Tending to guests' complaints and questions and providing exceptional customer service.

• Provide information about the resort, its amenities, and the local area.
• Explain resort policies and procedures to guests.
• Assist with activities including bookings, appointments, phone calls, and emails.
• Coordinate with the reservations and golf teams to handle overbooking situations.
• Verifying that accurate room status information is maintained and effectively communicated.
• Communicate guest preferences and special occasions to relevant departments.
• Resolving guest problems quickly, efficiently, and courteously.
• Following all cash-handling, check-cashing, and credit policies.
• Upholding the resort’s commitment to hospitality.
• Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Reviewing daily front office work and activity reports generated by Night Audit.
• Reviewing Front office logbook and Guest feedback forms daily.
• Ensuring that the front desk and reception area are kept clean and organized.
• Contribute to pre-opening responsibilities, including other duties as assigned.
• Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts and weekends. 

Qualifications

• Minimum 1 year of Front desk experience; preferably at a high-end resort.
• High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset.
• Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.

• Excellent ability to communicate, concisely, and openly in all interactions (verbal and written).
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Demonstrated ability to work with maximum accuracy, efficiency, and high attention to detail.
• Focus attention on guest needs, remaining calm and courteous always.
• Florida Driver’s License or ability to obtain one.
• Work flexible hours – weekends, evenings, and overtime as required.
• Proficiency with front desk systems and Microsoft Office Suite.
• Excels in a team environment.

Physical Requirements

• Working in an outdoor environment (i.e.: sun, wind, rain)
• Ascending and descending stairs and ramps.
• Must be able to stand and exert well-paced mobility for extended periods.
• Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks.
• Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions.
• Capability to lift and carry up to 50 pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies.

Our greatest asset, and the key to our success, is our team. By attracting the most caring, engaging, and driven people in golf and hospitality, we have developed an incredibly positive and exceedingly vibrant culture. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is what sets Cabot apart. Work hard and be nice to people - it is as simple as that!

If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!