What are the responsibilities and job description for the HVAC Customer Service Representative (CSR) position at CABS Heating & Air Conditioning?
CABS Heating & Air Conditioning in West Sacramento, CA is looking to hire a full-time HVAC Customer Service Representative (CSR) to provide excellent service to our clients over the phone. Are you a people person? Have you been searching for the perfect office job? Would you like to work with a family-oriented company that provides flexibility and many opportunities for professional development? If so, please read on!
This customer care position earns a competitive wage of $17-$21 per hour, depending on experience. We provide wonderful benefits, including health, dental, vision, a 401(k), paid time off (PTO), 6 paid holidays, and birthday pay. If this sounds like the right opportunity for you to put your exceptional phone skills to good use, apply to join our office team today!
ABOUT CABS HEATING & AIR CONDITIONING
At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.
We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no further!
A DAY IN THE LIFE OF AN HVAC CUSTOMER SERVICE REPRESENTATIVE (CSR)
In this customer care position, you play a vital role in our heating and air conditioning company. Every day, you arrive ready to handle a variety of duties, including scheduling appointments as well as offering ancillary products and services to help meet our call center's sales quotas. Committed to providing quality customer care, you diligently stick to your company-provided script while on the phone. Working closely with our dispatchers, you promptly respond to all customer inquiries regarding scheduling, equipment services, invoicing, and general inquiries.
Exceptionally organized, you schedule our clients' preventive maintenance service appointments, review completed service work orders, and generate our techs' daily debriefing calls. A team player, you participate in all company-sponsored training classes. No matter the circumstances, you always maintain a courteous demeanor with all customers and associates. You find great satisfaction in helping our customers receive the assistance they need!
QUALIFICATIONS FOR AN HVAC CUSTOMER SERVICE REPRESENTATIVE (CSR)
- High school diploma OR equivalent
- 2 years of customer service experience
- Exceptional communication and customer service skills
- Basic computer skills
- Experience using Microsoft Word and Excel
- Ability to work extended hours, nights, and weekends
- Ability to read a map and geographical knowledge of our service area
Do you enjoy being on the phone? Can you remain calm and collected no matter the circumstance? Do you thrive in fast-paced environments? If yes, you might just be perfect for this customer care position!
WORK SCHEDULE FOR AN HVAC CUSTOMER SERVICE REPRESENTATIVE (CSR)
This office position typically works 8:30 AM - 5:00 PM, Monday-Friday. The schedule can vary during our busy season.
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you feel that you would be right for this customer care job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 34240
Salary : $17 - $21
