What are the responsibilities and job description for the HVAC Customer Service Representative position at Clarke-Rush?
Position Overview:
We are seeking a highly motivated and customer-focused HVAC CSR (Customer Service Representative) to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients who require HVAC services. The ideal candidate should have excellent communication skills, a strong technical understanding of HVAC systems, and a passion for delivering top-notch customer service.
Key Responsibilities:
• Respond promptly and professionally to customer inquiries via phone, email, or in-person
• Schedule and coordinate HVAC service calls while optimizing technician schedules for efficiency
• Communicate with technicians to ensure timely arrival to service calls and provide necessary information
• Update and maintain customer information in the company's database
• Provide accurate and detailed quotes to customers for HVAC services
• Follow up with customers to ensure satisfaction with services provided
• Troubleshoot and resolve customer complaints or issues in a timely manner
• Collaborate with other departments to resolve customer inquiries or concerns
• Stay up-to-date on HVAC products, services, and industry trends to provide knowledgeable and helpful support to customers
• Maintain a positive and professional attitude towards customers, co-workers, and company policies
Qualifications:
• High School Diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred
• Minimum of 2 - 3 years of experience in a customer service role, preferably in the HVAC industry
• Strong technical understanding of HVAC systems and industry terminology
• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize in a fast-paced environment
• Proficient in Microsoft Office and experience with Service Titan software preferred
• Strong problem-solving skills and attention to detail
• Ability to work independently and in a team environment
• Willingness to work flexible hours, including evenings and weekends, if needed
• Bilingual candidates are encouraged to apply
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We offer a competitive salary, benefits, and opportunities for growth within our company. If you are a customer service-oriented individual with a passion for the HVAC industry, we encourage you to apply for this exciting opportunity.
